Senior Renewals Manager

Updated on 3/15/2023

Locations

Remote • United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Sales

Salesforce

Requirements

7+ years of Sales /Client Success /Account Management experience preferably within an Enterprise SaaS organization
3+ years of experience within a renewals team
Consistent track record of success with meeting and exceeding retention goals and revenue targets
Excellent organizational skills with the ability to prioritize tasks, take initiative and work independently and as part of a team
Experience with Salesforce.com

Responsibilities

Own, drive and lead the renewals process in collaboration with the Client Success team to preserve and improve customer contracts and relationships
Coordinate the development and implementation of new campaigns, programs and tools directed toward retention objectives
Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellence
Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Negotiate and execute renewal contracts that align with company and customer goals
Identify at-risk customers and develop prescriptive plays that would mitigate against potential churn
Monitor customer health metrics to proactively identify and communicate risks
Work cross functionally to develop risk mitigation strategies and drive appropriate actions with partner teams
Communicate risk clearly with all internal stakeholders and take the lead in developing resolution strategies, escalating wherever appropriate
Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet

Desired Qualifications

Experience working with stakeholders in the People, Benefits or Total Rewards space is a plus

Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 330+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.

We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune’s Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you’re excited about a role, we’d love to hear from you!

The Role-

The Renewals Manager will partner with the Client Success, Legal, and Finance teams to ensure consistent process execution and develop strategies to attain successful customer renewal and growth metrics, while taking a unified approach to increasing revenue and mitigating risk. The Renewals Manager will assume ownership and maintenance of all renewal opportunities, develop win-win renewal strategies, conduct contract negotiations, ensure forecast accuracy and close renewals prior to contract expiration.

This role reports into our Senior Director of Renewals and Onboarding. This position is not eligible to be performed in Hawaii.

What You’ll Do-

Own, drive and lead the renewals process in collaboration with the Client Success team to preserve and improve customer contracts and relationships
Coordinate the development and implementation of new campaigns, programs and tools directed toward retention objectives
Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellence
Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Negotiate and execute renewal contracts that align with company and customer goals
Identify at-risk customers and develop prescriptive plays that would mitigate against potential churn
Monitor customer health metrics to proactively identify and communicate risks.
Work cross functionally to develop risk mitigation strategies and drive appropriate actions with partner teams
Communicate risk clearly with all internal stakeholders and take the lead in developing resolution strategies, escalating wherever appropriate.
Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet

Who You Are-

7+ years of Sales /Client Success /Account Management experience preferably within an Enterprise SaaS organization
3+ years of experience within a renewals team
Experience working with stakeholders in the People, Benefits or Total Rewards space is a plus
Consistent track record of success with meeting and exceeding retention goals and revenue targets.
Excellent organizational skills with the ability to prioritize tasks, take initiative and work independently and as part of a team
Experience with Salesforce.com

Benefits-

Fundamentals:

Medical / Dental / Vision / Disability / Life Insurance (Modern Health offers 100% coverage for employees and 75% of dependent insurance premiums)
High deductible health plan option with health savings account
Access to Coaches and Therapists through Modern Health’s platform
Flexible PTO
Company-wide mental health days
Unlimited career growth opportunity

Family Support:

Parental leave policy
Family Forming Benefit through Carrot

Professional Development:

Professional Development Stipend

Financial Wellness:

401k
Financial planning through Origin

But wait there’s more…!

Cell Phone Reimbursement
Annual Wellness Stipend to use on items that promote your overall well being
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more

You can find the relevant state base pay ranges and benefits information in the following resources:

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees’ full range of identities.

501-1,000 employees

Website

Company Overview

Modern Health is a mental well-being platform for innovative companies that want to reduce burnout and prevent turnover.

Benefits

Health and Wellness - Our benefits are designed to keep you safe and healthy. We’ve got you 100% covered for health, dental and vision insurance.
Professional Development - Make a meaningful difference at a rapidly growing start-up. We also offer every employee an annual professional development stipend, LinkedIn Learning subscription, and WFH stipend.
Family Matters - We celebrate all paths to parenthood by offering the fertility benefit Carrot, 16 weeks parental leave, and a child care stipend. We also offer access to Outschool which provides over 100,000 (and counting!) live, online activities for learners ages 3-18.
Giving Back - We encourage team members to donate their skills and time in their communities, and we match donations to causes several times a year.
Flexible Paid Time Off - Time off is important for rejuvenation and bringing your full self to work. No matter what life throws your way, we want you to have space to do so - guilt free.
Long-Term Planning - All full-time employees are eligible to contribute to a 401(k) plan. We are also proud to offer financial advising services through Origin.

Company Core Values

People first
Bias towards action
Embrace the journey
Ownership mentality