Loan File Maintenance Specialist 1

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is located at our Great West Center in Billings, MT.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Loan File Maintenance Specialist I is responsible for reviewing, verifying and ensuring that the Loan Servicing File Maintenance requests are processed in a timely and quality fashion; requests types may include, but are not limited to, EIM, ACH returns, monetary and non-monetary loan servicing requests, fee waivers, loan accounting system code changes, and general updates to fields contained within the customer record on the banks Loan Accounting System. This position supports the servicing of Consumer, Commercial, and Specialty Lending for First Interstate Bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs requested file maintenance changes to loans on the Loan Accounting System.
• Maintains Consumer, Commercial, and Specialty loan products that include simple to complex transactions in accordance with the loan maintenance request document.
• Coordinates with all applicable parties in the facilitation and expediting loan file maintenance changes and monetary transactions.
• Coordinates efforts with appropriate parties to obtain missing information needed to meet requirements.
• Performs job responsibilities in accordance with the completeness, accuracy, and turn time standards per established service level agreements.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and Outlook.
• Self-starter with the ability to work with minimal direction.
• Possesses good verbal and written communication skills.
• Possesses interpersonal skills and team orientation.
• Ability to meet deadlines.
• Ability to appropriately escalate issues requiring problem-solving and decision-making.
• Ability to read, interpret, and apply lending laws and regulations related to the quality of loan operations servicing.
• Ability to work with basic mathematical concepts.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate and percent.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Accepts shared ownership and accountability for results.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Bachelor's Degree preferred
• 1-3 years work experience in a financial institution preferred
• Experience in consumer and commercial loan servicing to include an understanding of bank policies and procedures, knowledge in consumer and commercial lending, and loans and applicable loan documents preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.