Full-Time

Billing Specialist

Posted on 5/9/2024

Twist Bioscience

Twist Bioscience

1,001-5,000 employees

Synthetic DNA production for various industries

Biotechnology

Mid

Portland, OR, USA

Required Skills
SAP Products
Oracle
Requirements
  • 2+ years in accounting, general ledger, bookkeeping, account reconciliation and tax experience
  • 2+ years experience with an ERP system such as SAP, Oracle and SFDC
  • SAP billing and reporting experience a plus
  • Ability to objectively analyze established processes and recommend and implement new policies and procedures
  • Advanced Excel skills such as VLOOKUP and Pivot Tables
  • Collaborate internally and externally with other business units and establish strong working relationships
  • Self-motivated, well-organized and detail oriented
  • Strong technical, analytical and communication skills
  • Experience working with offshore teams
Responsibilities
  • Responsible for ensuring timely resolution of billing escalations from the collection teams, meeting SLAs, and communicating statuses to customers
  • Research SFDC and SAP to resolve billing issues
  • Ensure accurate and timely invoicing for electronic billing and all special customer requests
  • Ensuring accurate billing email addresses are created for all customers
  • Submit credit memo requests for billing issues raised by Customer Support, Sales, and Collections
  • Responsible for the end-to-end process of submitting credit memos through emailing to the customer
  • Participate in all billing testing for company initiatives
  • Ensure collection teams are kept up to date on outstanding billing issues
  • Prepare customer statement reconciliation inquiries
  • Verification of updates in SFDC (VAT tax exemptions, sales tax exemptions, billing address and PO verification)
  • Document billing processes, recommend process improvements and automation
  • Participate in cross-functional meetings with Customer Support, raising outstanding issues, driving to determine root cause and resolution

Twist Bioscience excels at synthetic DNA production with a unique edge from their proprietary silicon-based manufacturing process which ensures rapid, precise, and high-throughput DNA synthesis and sequencing. This capability not only supports advancements in critical fields like medicine and agriculture but also fosters a dynamic workplace committed to cutting-edge technology and industry leadership. The company's cost-effective solutions and continuous innovation make it a thrilling place for professionals passionate about biotechnology and impacting diverse industries positively.

Company Stage

IPO

Total Funding

$585.6M

Headquarters

South San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-3%

2 year growth

28%