Product Operations Associate
Remote
Posted on 11/30/2023
INACTIVE
Brex

1,001-5,000 employees

Credit cards & financial services for startups
Company Overview
The Brex mission is to reimagine financial systems so every growing company can realize their full potential. The company is building the financial OS to integrate the services and software startups need as they grow.
Data & Analytics
B2B

Company Stage

Series D

Total Funding

$1.5B

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

12%

2 year growth

30%
Locations
Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JIRA
Looker
Snowflake
CategoriesNew
Operations & Logistics
Data & Analytics
Requirements
  • Experience with participating in or managing projects and process improvements
  • Proven ability to develop and maintain strong cross-functional relationships
  • Proficiency in understanding key metrics for business success
  • Competency to establish and maintain an operating framework for Beta launches moving forward
  • Ability to effectively manage time by balancing competing tasks and prioritizing initiatives
  • Familiarity with various software and data platforms including Snowflake, Looker, and Jira
  • Strong attention to detail and the ability to manage data with a high degree of accuracy
  • Self-motivated and dedicated with proven critical thinking capabilities
  • Ability to communicate and translate complex and/or technical material to a customers and customer-facing audiences
Responsibilities
  • Is a primary liaison between the EPD and CX/Ops and GTM teams for particular Beta launches
  • Willing to own the Beta launch experience from start to finish
  • Ensure that the framework and strategy for Beta launches are clearly established
  • Develop the correct framework in providing a customer base for new product launches as they occur
  • Coordinate and communicate relevant insights and feedback about Beta launches from CX, Ops, and GTM partners involved
  • Partner with EPD teams to implement proper KPI tracking for Beta launches and features
  • Design and manage the process of communicating Beta product/feature timelines and relevant information to internal stakeholders to ensure launch-day success
  • Collaborate with the internal Product Operations and Training/Content teams to ensure we have the most seamless handoff when it comes to a Product GA launch
Desired Qualifications
  • Experience with Brex’s Customer Experience group
  • Prior experience in a supporting a customer-facing support organization
  • Prior experience in supporting Beta launches
  • Excited about Brex products and sharing our most recent improvements with the team