UX Specialist

Role Overview

As a UX Specialist on our Success team, you will play a critical role in shaping user-centric software solutions for our enterprise clients. This role requires a balance of strategic thinking, design execution, and client collaboration. You will work closely with internal product managers, engineers, and client stakeholders to translate complex requirements into intuitive, engaging, and accessible digital experiences that align with both user needs and business goals.

This is a client-facing role where success hinges on understanding user behavior, solving usability challenges, and delivering elegant design systems for bespoke software products built on our platform.

Responsibilities

Research & Discovery

• Lead or support UX research through user interviews, usability testing, persona development, and journey mapping.

• Collaborate with clients to deeply understand their domain, business requirements, and end-user workflows.

UX Design & Architecture

• Translate research insights into wireframes, user flows, and prototypes.

• Design low- and high-fidelity mockups using tools such as Figma or Adobe XD.

• Create and maintain design systems and style guides for consistent UX across client projects.

Iteration & Collaboration

• Partner with cross-functional teams (engineering, product, client leads) to ensure feasibility and accuracy of design implementation.

• Iterate designs rapidly based on client feedback and usability results.

• Provide detailed UX documentation and specifications for development teams.

Stakeholder Management

• Present design concepts and research findings to both internal and client teams.

• Advocate for UX best practices and educate stakeholders on user-centric design principles.

• Manage timelines and deliverables in fast-paced project environments.

Requirements

• 3–6 years of experience as a UX Designer or UX Specialist in a B2B, SaaS, or digital services environment.

• Proven portfolio of client-facing project work showcasing design process and outcomes.

• Experience working in professional services, consulting, or client-facing product development is highly valued.

• Proficiency in UX tools like Figma, Adobe XD, Sketch, or Axure.

• Strong understanding of responsive design, accessibility standards (WCAG), and usability heuristics.

• Familiarity with agile development practices and collaborating with technical teams.

• Experience with low-code or platform-based design constraints.

• Excellent communication and presentation skills.

• Ability to explain UX rationale to both technical and non-technical stakeholders.

• Strong documentation and organizational skills.

Preferred Qualifications

• Advanced degree: Masters education in UX/UI Design, Human-Computer Interaction, Graphic Design, or a related field.

• 3+ years of experience in UX design, preferably in an agency or professional services environment.

• Strong portfolio demonstrating user-centered design solutions across web and mobile platforms.

• Proficiency in modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, Axure).

Attributes

• Empathy & Ownership: You listen carefully to user needs and take full ownership of delivering great experiences.

• Startup Mentality: You move fast, learn quickly, and are comfortable wearing many hats.

• Detail-Oriented: You care about the little things 

• Mission-Driven: You want to solve important, high-impact problems that matter to real people.

• Team-Oriented: Low ego, collaborative, and excited to build alongside highly capable engineers, designers, and domain experts.

Travel

This position requires the ability to travel to client sites as needed for on-site deployments and collaboration. Travel is estimated at approximately 20–30% of the time (varying by project), and flexibility is expected to accommodate key client engagement activities.