Location: San Francisco
Schedule: Monday-Friday, traditional business hours
Compensation: $80,000 target depending on experience
Who are we?
Private Medical has spent the last 20 years creating a new category of concierge medicine - private medicine - by designing a system that honors the relationship between patients, physicians, and each member of the care team.
Based in California, New York, and Florida, our physician-led teams work in concert with our gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families. Private Medical is, by design, privately held and free from any conflicts of interests.
What will you be doing in this role?
You will practice in a personable, non-hospital environment that prioritizes exceptional, personalized care and hospitality. Success is measured by quality, safety, and member experience—not speed or volume. You will collaborate closely with physicians, nurses, and care team members to deliver the right care, at the right time, from the right team, with nursing and PCA coverage available during business hours to support physicians and members. Hospitality is a core job requirement and must be practiced consistently with patients and colleagues. The role is designed for operational flexibility to meet dynamic clinical and member needs while maintaining a consistent foundation across sites.
Responsibilities
- Support teams of physicians and nurses to ensure optimal patient outcomes and a consistently excellent member experience, integrating both technical and emotional aspects of care and service.
- Deliver comprehensive, customized, and hospitality-forward patient care; practice a genuine welcome, attentive listening, timely responses, and thoughtful anticipation of needs in all interactions.
- Prepare for and conduct home visits (house calls), independently or with a nurse/physician, ensuring safe, professional, and reliable service door-to-door.
- Perform blood draws, EKGs, specimen collection, swabs, and administer routine and travel vaccinations within scope; maintain strict adherence to safety, infection control, and labeling standards.
- Accurately document all therapies, medications, and clinically relevant interactions in the electronic medical record in real time; ensure entries are complete, clear, and audit-ready.
- Provide cross-coverage within MA/phlebotomist scope during teammate PTO or leave; flex to support same-day appointment blocks and add-ons consistent with site coverage goals and schedules.
- Communicate directly with members as needed, fostering trust, continuity, and reliability; escalate clinical concerns promptly.
- Maintain current knowledge of Standards of Practice, Private Medical workflows, and tools; contribute to systems and structures that set teams up for success and operational reliability.
- Participate in a culture of continuous improvement: use data and feedback to inform decisions, identify bottlenecks, and suggest pragmatic workflow innovations; help maintain a reliable feedback loop.
- Collaborate across disciplines and, where applicable, with automated tools or systems, ensuring tasks are performed competently regardless of whether executed by people or automation.
About You
- Experience: Minimum of three (3) years of relevant clinical experience.
- Certifications: Certified Phlebotomy Technician required; Medical Assistant certification preferred.
- Excellent interpersonal, verbal, and written communication skills with a demonstrated hospitality mindset and service orientation; alignment with PM values, including compassionate care, a growth mindset, and continual evolution.
- Ability to work independently with sound clinical judgment while collaborating effectively within a team; adaptable to changing priorities to support coverage and member needs (operational flexibility).
- Positive, proactive, and professional demeanor; strong organization and time management.
- Immunization or proof of immunity required for MMR, Hepatitis B, and Tuberculosis.
- Advanced computer literacy with proficiency in Apple products and EMR workflows.
- Local travel for home visits; reliable transportation.
Schedule and Coverage Expectations
- Standard business hours coverage, with flexibility to support same-day capacity, float coverage, and site needs so members receive the right care at the right time from the right team; nursing and PCA coverage targets underpin scheduling and cross-coverage norms.
Competencies
- Hospitality as a core value: Warm, professional engagement; personal recognition; anticipatory support; consistent sense of safety and comfort for members and colleagues.
- Operational flexibility: Adapts scheduling and responsibilities within scope to meet dynamic member and operational needs while safeguarding care quality and team well-being.
- Data-informed and improvement-oriented: Uses data, feedback, and iteration to enhance reliability and reduce bottlenecks; embraces innovation that removes roadblocks.
- Team and leadership enablement: Contributes to systems and structures that help teams thrive; collaborates constructively with Operations and clinical leadership per PM role delineation.
Alignment with Private Medical’s Principles of Clinical Staffing
- Anchors PM’s vision to deliver the right care, at the right time, by the right team, through reliable coverage, hospitality-forward interactions, and safe, competent clinical work.
- Expands the range of role profiles and flexes responsibly to support demand, preserving a consistent foundation across sites while honoring local needs.
- Practices hospitality as a defined requirement and participates in continuous improvement informed by data and feedback.
Whats in it for you?
- A competitive starting salary commensurate with experience and skills
- 401(k) with a match (up to 3% of salary)
- Robust health benefits and paid time off
- 10 paid holidays off & 1 floating holiday
- ...and most importantly more time to provide outstanding care for patients and work with great colleagues!
What is the interview process for this role?
Thank you for your interest in joining Private Medical. We believe the interview process should be as transparent, thoughtful, and engaging as the care we provide to our members.
Throughout the process, you'll be working closely with me, Leah, who will serve as your primary point of contact. I look forward to getting to know you and helping guide you through each step of the candidate journey!
Our interview process includes:
Application Review
Once we receive your application, our team will carefully review your experience and qualifications. If your background aligns with what we're seeking, we'll reach out to schedule an introductory conversation.
Initial Conversation with HR
This conversation is an opportunity for us to learn more about your experience, career goals, and what you're looking for in your next opportunity. It's also a chance for you to learn more about Private Medical, our culture, and the role.
Hiring Manager Interview
Qualified candidates will then meet with the hiring manager to discuss the position in greater depth, including responsibilities, team dynamics, and how your experience may contribute to our continued success.
Team Interviews
We believe hiring is a collaborative process. Finalists will have the opportunity to meet key members of the team and gain a broader understanding of how we work together to deliver an exceptional experience for our patients and colleagues.
Skills Assessment & Shadow Experience (Clinical Roles)
Candidates interviewing for Registered Nurse and Medical Assistant positions will participate in a role-specific skills assessment (phlebotomy and EKG included) and shadow experience. This allows both you and our team to gain a realistic understanding of the role, the work environment, and what success looks like at Private Medical.
We understand that interviewing is a significant investment of your time. Our commitment is to provide clear communication, timely updates, and a respectful candidate experience throughout the process.
At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.
At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.
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