Summer 2026
Customer Success Intern
Customer Success, Client Implementation
Posted on 9/16/2025
CDK Global
5,001-10,000 employees
Automotive dealership software and services provider
Compensation Overview
$25 - $30/hr
Austin, TX, USA + 2 more
More locations: Hoffman Estates, IL, USA | Portland, OR, USA
Hybrid
Limited remote/travel opportunities may be available in Customer Success.
 Sales & Account Management (5) |
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- Must be a matriculated college student working towards an associate’s, bachelor's, or master's degree in business or any related field
- Strong interest in Relationship Management, Automotive Tech or related field
- Strong communication skills (verbal and written)
- Proficient in MS Office Suite (Excel, Word, and PowerPoint)
- Strong Analytical skills
- Some overnight travel may be required
- Assists in maintaining pre-established relationships with dealership management.
- Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications.
- Prepares client-specific reports and presentations to educate and drive growth.
- Collaborates with Sales team, helping to grow CDK business and customer experience.
- Identifies opportunities, creating a plan for addressing training needs for dealership staff.
- Work closely with Sr. CSMs; occasionally assisting where needed.
- Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
- Organized, with a high attention to detail
- Salesforce experience preferred
- Ability to work in a fast-paced environment and prioritize responsibilities
- Demonstrated ability to perform duties with a high level of autonomy
CDK Global provides integrated software tools for the automotive retail industry, serving auto dealerships, OEMs, independent software vendors, and heavy truck businesses. Its platform includes CRM, billing, inventory management, and service scheduling, offered through a subscription model with consulting and support services. The tools streamline dealership operations, improve customer experiences, and help drive sales by connecting core workflows in one system. The goal is to move automotive retail forward by using technology to create practical conveniences and greater operational efficiency, including support for the EV transition.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Hoffman Estates, Illinois
Founded
1972
Simplify's Take
What believers are saying
- Built-In Customer Data Platform launched at NADA Show 2026 unifies siloed data with AI analytics.
- Fundamentals Suite expands market to smaller dealerships with scalable core DMS solutions.
- SimplePay streamlines payment processing, boosting efficiency for automotive retail clients.
What critics are saying
- Tekion's antitrust lawsuit forces CDK data portability within 10 days, eroding 70% DMS dominance.
- CDK's $630M dealer settlement exposes it to tripled antitrust damages from further class actions.
- Mutual lawsuits with Tekion trigger 20-30% dealer exodus to cloud-native platform by 2028.
What makes CDK Global unique
- CDK Global's Dealership Xperience Platform integrates AI for unified customer profiles across 15,000 dealerships.
- Fortellis Marketplace enables seamless integrations like ShortLoop AI and Yooz payments directly into CDK systems.
- Neuron division leverages machine learning for predictive insights tailored to dealers and automakers.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Tuition Reimbursement
Company News
ShortLoop integrates with CDK Global to automate revenue capture across the entire dealership. CDK runs the dealership and ShortLoop makes sure every call into it counts. For dealer groups and multi-rooftop operations that run on CDK, the DMS is the business operating system where ROs, customer records, and vehicle history live. That's exactly why an AI that doesn't integrate with it falls flat fast. ShortLoop is now fully integrated with CDK Global. The AI reads directly from CDK before a call begins and writes everything back when it ends. As a result, CDK stays current, and more ROs are booked, leads are converted, and more cars are sold. What's new. Informed calls that start with CDK data. ShortLoop AI pulls customer profiles, vehicle history, and open repair orders directly from CDK before the conversation starts. Whether it's a returning customer asking about their car or a new caller looking to schedule, the AI has the right context from the first word. CDK stays current, automatically. When the call ends, ShortLoop writes it all back: call notes, op codes, appointment details, and updated customer records, directly into CDK. Advisors open their queue, and the context is already there. Without interruptions to the workflow or the need for handoff or manual re-entries. Multi-rooftop support for auto groups. For dealer groups running dealerships on CDK, ShortLoop handles calls across rooftops, accommodating dealership-specific customization. Each location keeps its own workflows, op codes, and escalation paths, while the group gets consistent AI coverage and revenue capture across all stores. Outbound campaigns using real CDK data. ShortLoop's outbound AI launches targeted campaigns directly from CDK - maintenance reminders, no-show reschedules, recall notifications, and seasonal campaigns. Every call and text is informed by the actual vehicle and history on file, and outcomes sync back into CDK after every interaction. Sales lead capture into CDK. Every inbound sales call answered is captured and logged by ShortLoop's AI. The AI handles inventory questions, schedules test drives, and logs the interaction directly into the CDK. Nothing needs to be manually entered and nothing falls through. Getting started. If your dealership or dealer group runs on CDK, ShortLoop can seamlessly integrate into your workflows. Its team configures the AI around your existing CDK workflows - op codes, scheduling logic, escalation paths, and rooftop-specific processes, so the integration fits how your stores already operate, not the other way around. Book a demo to see how it works with your CDK setup: About ShortLoop. ShortLoop builds AI phone agents for automotive dealerships so dealers never miss a revenue opportunity. The AI platform handles inbound calls, books appointments, and runs outbound campaigns, helping businesses capture demand, reduce missed calls, and operate more efficiently using the systems they already have in place. Trusted by dealers across the United States, ShortLoop is one of the fastest-growing companies deploying Dealership AI today. About CDK Global. CDK Global is a leading provider of cloud-based software for dealerships and OEMs. Its Dealership Xperience platform connects sales, service, inventory, accounting, and customer engagement across more than 15,000 North American dealerships, making it one of the most widely used systems in automotive retail. Fortellis, CDK's technology platform, enables seamless integration of solutions across the industry. With its Developer Network and Marketplace, it connects software developers, OEMs, and dealers to create new experiences efficiently. Aarna Gupta
Yooz, a cloud-based purchase-to-pay automation provider, has announced its integration with CDK through The Fortellis Marketplace. The integration enables automotive dealers to streamline operations by automatically syncing payment and remittance details from Yooz into CDK Accounting. The company has launched the CDK Payment Remittance Beta, which completes the full purchase-to-pay workflow by updating invoice payment status within CDK. Previously, dealers had to manually update payment records, creating gaps in audit trails. The new integration eliminates manual data entry, strengthens financial controls and provides end-to-end visibility into invoices and payments within a single platform. The beta is currently available to select Yooz customers, with broader availability planned. Yooz serves over 7,000 customers globally and has processed more than 300 million invoices.
CDK, an automotive retail software provider, has launched a Customer Data Platform that unifies fragmented customer information across dealerships. The Built-In CDP integrates directly into CDK's Dealership Xperience system, providing real-time insights without requiring additional systems or logins. The platform addresses challenges created by siloed data across CRM, DMS, service and parts systems by creating unified customer profiles enriched with AI. Features include 360-degree customer views, predictive lifetime value analysis, sales and service metrics, and automated duplicate record management. CDK will also offer an Enterprise Customer Data Platform combining CDK-enriched data with dealer-owned and third-party data for advanced segmentation and marketing automation. The platform was introduced at NADA Show 2026 in February. The company did not disclose pricing or availability details.
CDK earns 2025 Great Place To work(r) certification. December 10, 2025 Austin, Texas - December 10, 2025 - CDK, the leading automotive retail software provider, has been recognized as a Great Place to Work-CertifiedTM company in the U.S., India, and Canada. The award was presented by Great Place to Work(R), the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue and increased innovation. CDK has consistently earned the Great Place to Work-CertifiedTM status in the U.S. since 2022, India since 2020, and Canada since 2024. The certification criteria were based on anonymous employee responses utilizing the Great Place To Work Trust IndexTM Survey. Three components focused on the actions of leaders and building trust, including credibility, respect, and fairness. Two additional components measured the workplace experience of employee in relation to their colleagues and the wider organization, including pride and a sense of belonging. The recognition from the global authority on workplace culture, employee experience and leadership reflects CDK and its sustained focus on building a technology workplace, where autonomy, clarity and integrity guide everyday decision-making and work experience. Key CDK employee-centered initiatives included a new mentorship program; a strong recognition program; double-matched employee donations on GivingTuesday, which totaled $516,000 this year; a development program for new managers; an intensive leadership program where top talent are brought together for career development; and an immersive internship program designed to provide hands-on experience and professional growth opportunities for students. In the U.S., paid parental leave benefits include six weeks of full pay for birth, adoption, or foster placement of a child. "We are proud that our employees across the U.S., India and Canada once again regard CDK as a great place to work. This recognition reflects the strength of our culture and our commitment to investing in our people and communities," said Brian MacDonald, president and chief executive officer of CDK. "By fostering an inclusive environment built on trust and continuous learning, we empower our teams to deliver exceptional results for our customers and drive long-term success for our company." Results from the Great Place to Work(R) CDK employee engagement survey included: * When joining the company, 94% of employees experienced a welcoming environment from colleagues and management. * 93% of those who participated feel they can take time off from work when needed. * 91% of employees believe that management is approachable and easy to talk with. * Employees rank genuine care for one another (90%), along with a sense of pride and accomplishment (89%), among the top benefits of working at CDK. In addition, 91% of respondents highlighted CDK facilities in contributing to a good working environment. The company offers a hybrid of remote work and onsite locations across the globe, with corporate headquarters in Austin, Texas. "This year's survey results show meaningful progress, with higher scores across key areas of employee experience - from a welcoming environment and approachable leadership to flexibility and pride in our work," MacDonald added. "We will continue to cultivate an engaging workplace where well-being and achievement are valued, ensuring CDK remains one of the top companies in the industry." Stay up to date on exclusive content from CBT News by following us on Facebook, Twitter, Instagram and LinkedIn. CBT News is part of the JBF Business Media family.
CDK to host fifth annual CDK CONNECT on Oct. 21.