Assistant Office-RCM Manager

Description

Oral Surgery Associates is seeking a skilled and passionate Assistant Office-RCM Manager to join our well-established team. With a strong reputation for exceptional patient care and cutting-edge treatment options, this is an incredible opportunity to grow your career in a thriving, patient-centered practice. Hard-working and motivated, the successful candidate will bring a passion for providing the best patient care to the communities they serve.

Website: Oral Surgery Associates 

• Assistant office manager overseeing the business office
• Work in Collaboration with Office Manager
• Leadership and Supervision of Business Office and Front Office Staff
• Knowledge and experience of posting functions, credit balance resolution, refund processing, and daily cash deposit/posting reconciliation 
• Knowledge of Medicare, Medicaid, Medicaid CMO, Commercial, Managed Care billing regulations   
• Daily review of AR/Collections/Payment Posting/Claims Submission
• Ensure operations of practice and patient flow are reflective of our mission and our practice values. Resolve insurance, financial and scheduling issues daily.
• Monitor staff workload and hold staff accountable for daily performance; maintain “to do” list for staff during down time and communicate needs daily.
• Hold staff accountable for daily work; address policy issues in a timely manner; and adjust as needed; lead and motivate staff to achieve excellent performance standards; and serve as a role model and coach.
• Liaise to coordinate all staff training: Work collaboratively with Office Manager to assess performance, coordinate and provide training for Front Office staff, to ensure uniform procedures and knowledge in all offices.
• Responsible for basic accounting and financial transactions/coordination for practice: analyze basic financial reports; run monthly AP/AR reports; review, review patient accounts and past due accounts monthly.
• Assist team members through coaching and job shadowing in areas of RCM, patient service, treatment plan presentation, insurance benefit explanations, handling complaints and all other training as needed.
• Self-motivated with the willingness to exceed patient and employee expectations.
• Demonstrate exceptional knowledge of problem solving, interpersonal and management skills.
• May be required to travel between office locations
• Performs other related duties as necessary or assigned by management.

Requirements

• Minimum two (2) years management experience in a medical or dental office preferred.
• Minimum two (2) years accounts receivable management and financial workflows preferred. 
• Understanding of Revenue Cycle Processes, cause and effect on A/R and cash results. 
• Must be comfortable in a fast paced, quickly changing environment.
• Strong organization, interpersonal and communication skills are essential.
• Strong skills in fostering working relationships.
• Excellent customer service and leadership skills.
• As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.
• Ability to sit, stand and walk for extended periods of time.
• Excellent speaking and listening skills, requiring the perception of speech.
• Must have high finger dexterity to perform duties involving work on the computer.