Customer Support Specialist
Posted on 4/4/2023
Human Interest

501-1,000 employees

Employee retirement services
Company Overview
Human Interest is making a more equitable financial future for generations to come by helping small and medium-sized businesses offer affordable, accessible 401(k) plans to their employees.
Springville, UT, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • 1+ years of experience in a client facing role - i.e. customer support or account management/call center experience, preferred but not required
  • Passion for serving clients
  • Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
  • Ability to communicate with confidence, professionalism and empathy over the phone and through email
  • You remain composed in high-stress situations and convey empathy for our customers
  • Meticulous attention to detail - rarely making typos and noticing discrepancies
  • Manage a steady volume of inbound client inquiries, primarily through email; with some phone conversations, and chat and SMS in the near future
  • Work cross-functionally with internal and external partners to solve client issues
  • Identify common issues and trends, driving process improvements to solve them permanently
  • Service a geographically diverse client base
  • Provide best in class customer service
  • Work in a fast-paced evolving startup environment
  • Manage caseload and follow up with customers as required
  • Help other areas of the organization when needed
  • Manage performance to company set standards and adhere to a workforce management schedule
  • Utah County, Utah (office in Lindon area)
  • Hybrid, in office 3 days per week