Full-Time
Marketing Director
33 USA
No salary listed
Los Angeles, CA, USA
Hybrid
Hybrid work model; arrangements may change based on business needs.
Category
 Growth & Marketing (1) |
|---|
Required Skills
Quality Assurance (QA)
Marketing
Requirements
- Proven experience managing an organization of 15+ staff at a North American marketing agency.
- At least 10 years of experience in marketing or creative agency environments spanning multiple disciplines, including public relations, social media, advertising, events, production, and/or creative.
- A track record of raising service quality and client satisfaction at scale.
- Experience partnering with sales or business development teams on staffing, resourcing, and account growth.
- Experience working in partnership with senior creative leadership, such as Creative Directors or Chief Creative Officers, while owning delivery and business outcomes.
- Strong leadership and people-management skills, including experience managing senior division leads.
- Excellent communication and senior-level client-facing skills.
- Experience with budget and profit-and-loss management.
Responsibilities
- Lead and integrate the public relations, social media marketing, cross-media marketing and advertising, event, brand production, bilingual business facilitator, and creative divisions.
- Set goals and key performance indicators for each division and build scalable team structures, workflows, and resourcing plans.
- Hire, develop, evaluate, and retain division leads; drive succession planning and team building.
- Foster cross-division collaboration to deliver integrated marketing services.
- Champion the Creative Director’s mission to elevate branding and creative standards across all service divisions.
- Own team assignments, delivery, client satisfaction, and profitability while respecting the Creative Director’s creative vision and brand standards.
- Involve the Creative Director early in major pitches, campaigns, and quality reviews, and collaborate to raise the company’s branding level.
- Resolve conflicts between creative standards and delivery constraints, escalating to the CEO when necessary.
- Own service quality standards and delivery excellence across all client projects.
- Work with US and Japan Business Development teams to determine optimal team assignments for each project and account.
- Monitor client satisfaction, handle escalations, and drive corrective actions to protect and grow client relationships.
- Establish quality-assurance processes, project reviews, and feedback loops across divisions.
- Upgrade service offerings to match market trends, new platforms and technologies, including artificial intelligence, and evolving client expectations.
- Benchmark against leading North American agency standards and introduce best practices.
- Develop new capabilities and cross-division integrated offerings that increase client value.
- Achieve the company’s semi-annual gross-profit targets for each service team.
- Manage division budgets, resource utilization, and the services organization’s profitability.
- Report directly to the CEO and participate in management-level decisions on strategy, investment, and hiring.
- Act as a bridge between the Tokyo headquarters and US teams to support cross-border collaboration.
Desired Qualifications
- Experience managing a larger organization of several dozen or 30+ staff at a marketing agency.
- Experience in the entertainment industry, including anime, gaming, or pop culture, and deep understanding of the North American entertainment landscape.
- Business-level Japanese or experience working with Japanese clients and cross-border teams.
- Experience managing gross-profit or revenue targets across multiple service teams on semi-annual or quarterly budget cycles.
- Experience integrating artificial intelligence and emerging technologies into agency services and workflows.
- Experience leading organizational transformation or scaling agency teams.
- Familiarity with Japanese intellectual-property licensing workflows.