Technical Director

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus’ proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Technical Director, Laboratory Process Improvement who will be responsible for strategic action plans of all nonconformances.

What You’ll Do

• Provide primary scientific, technical, and application support for the clinical next-generation sequencing (NGS) laboratory
• Collaborate with the Senior Medical Director and critical laboratory staff to identify and implement quality improvements
• Assist with troubleshooting and deliver exceptional technical support 
• Diagnose mechanical, hardware, software, and system failure, using advanced knowledge, experience, and skills
• Maintain expert-level knowledge of all procedures in the NGS laboratory
• Provide management with updates on application support, key metrics, issues, and risks
• Provide analyses, feedback, and recommendations regarding assay and equipment performance
• Lead investigations into lab issues, including equipment malfunctions, process deviations, and unexpected results.
• Investigate nonconformances through RCA and DMAIC, perform/recommend corrective and preventive actions
• Proactively provide practical preventions and corrective action plans for all types of nonconformance issues
• Identify applications that are error-prone and research innovative approaches for practical prevention
• Conduct regular assessments of lab operations to identify areas for improvement and efficiency gains.
• Liaise with Quality Assurance, Process Engineering, Automation, and Laboratory Information Management System (LIMS) departments as a technical applications expert

Required Knowledge and Skills

• PhD in molecular biology, genetics, or genomics
• Minimum of 5 years of experience in a clinical laboratory setting, with a focus on process improvement and operational efficiency
• Exceptional interpersonal skills
• Ability to communicate effectively with various internal teams via email, Slack, and live conversation
• Ability to think fast, find answers, and respond quickly to operational problems
• Very highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy and autonomy
• Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
• Detailed understanding of entire MS Office Suite and G-Suite applications

Preferred Knowledge and Experience

• Project management experience
• Tech-savvy and comfortable learning and integrating new forms of technology
• Detailed understanding of entire MS Office Suite and G-Suite applications
• Experience with homegrown software

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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