UX Content Designer – Senior/ IC Lead

Relocate to Australia

Updated on 3/21/2023

Locations

San Francisco, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

UI/UX Design

Requirements

You're a senior strategic Content Designer who's got a proven track record of solving complex problems, ideally in the tech/SaaS industry. This means you have at least 5 years of content design or UX writing experience
You've owned Content Design research before and can champion best practices for studies and experiments in the messaging space
You have incredible UX writing skills and an impressive content design portfolio, and are a stickler for brand voice, consistency and style
You know how to work independently, but you also love collaborating with people from different disciplines and sharing the power of content design
You've got a good balance between big-picture thinking and nailing the details
You're not afraid of complex problems - in fact, that's where you thrive
You know how to get buy-in from key stakeholders. You've got a track record of bringing people on the journey with you - they know what's changing and why

Responsibilities

Building relationships within your product areas, and building your own understanding of how and why these different experiences exist
Audit the different creation experiences (video, presentations, whiteboards, docs, websites etc) and earmark opportunities for scalable consistency
Support the creation of an emerging product (Sheets) that needs a Content Designer's clarity magic-wand
Overhaul the onboarding experience for video, presentations, whiteboarding and docs
Create scalable consistency for AI experiences with a focus on trust and delight
Continue building relationships with stakeholders across the business to ensure alignment with parallel initiatives that impact the core editing experience

Join the team redefining how the world experiences design.

Hey, g’day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we’ve made our way from down under, to hubs in Austin and San Francisco, which are now home to our US operations. So whether you’re in Texas or California, you have choice in where and how you work in each of those states. That means if you want to do your thing in the office (if you’re near one), at home or a bit of both, it’s up to you.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

About the Design Experience Supergroup

The Design Experience supergroup’s mission is to build powerful, yet simple tools that empower anyone to design anything

You will be responsible for Canva’s video, presentations, and docs experiences, among others. This will involve simplifying the complexities that come with these experiences, and reimagining how traditional video, presentation and doc editing works.

With millions of users using Canva every day, this is an opportunity to redefine visual and animated communication and have a global impact on the way people create content.

Working across several high-impact groups and teams, you will quickly become exposed to and have the opportunity to create impact to all moving parts of Canva, working in collaboration with individuals across multiple groups.

About the Content Design Specialty

Content Design is on a mission to help our users fulfill their goals with clarity and joy.

We’re looking to achieve this by building an amazing team with a culture of clear and crisp writing. Our focus is on systems, not just sentences. We create and improve flows, not just the words. We seek to have deep impact on key areas, not just shallow impact everywhere.

We’re a small and growing part of our Design specialty. Canva sees content as a crucial part of its ongoing success – and we’re really focused on improving our content experience. We have a fun, human voice that we want to do a better job of getting across to our users, instead of, you know, “generic UX writing” voice.

We’re passionate about working together to create the future of Content Design at Canva; it’s not a top-down approach. Your opinion matters! You’ll also get lots of support from the diverse content team across the business. As soon as you arrive, we’ll be saying “Thank goodness you’re here!”

The content design specialty collaborates closely with Product Managers, Designers, Engineers and Design Researchers to identify solutions that prioritize our users’ needs.

About the role

Content Design: This is an individual contributor role. You’ll use your writing skills, User Experience principles and knowledge of technical requirements of front-end development to develop product copy that helps Canva users to collaborate without the headaches. You’ll also work with the rest of the Content Design team to solve problems we’re all facing, so we can continue to build a robust, thriving specialty.

Results: You’ll help design and develop the Canva website and applications from a content-first perspective, where your content design decisions move the metrics that matter

Collaboration: You’ll bring design, PMs, engineers and researchers together to find the best solutions for our users and to mitigate web-related issues by solving problems with language

Goals that you’ll achieve:

Building relationships within your product areas, and building your own understanding of how and why these different experiences exist
Audit the different creation experiences (video, presentations, whiteboards, docs, websites etc) and earmark opportunities for scalable consistency
Support the creation of an emerging product (Sheets) that needs a Content Designer’s clarity magic-wand
Overhaul the onboarding experience for video, presentations, whiteboarding and docs
Create scalable consistency for AI experiences with a focus on trust and delight
Continue building relationships with stakeholders across the business to ensure alignment with parallel initiatives that impact the core editing experience

What we are looking for:

You’re a senior strategic Content Designer who’s got a proven track record of solving complex problems, ideally in the tech/SaaS industry. This means you have at least 5 years of content design or UX writing experience.
You’ve owned Content Design research before and can champion best practices for studies and experiments in the messaging space.
You have incredible UX writing skills and an impressive content design portfolio, and are a stickler for brand voice, consistency and style.
You know how to work independently, but you also love collaborating with people from different disciplines and sharing the power of content design.
You’ve got a good balance between big-picture thinking and nailing the details.
You’re not afraid of complex problems – in fact, that’s where you thrive.
You know how to get buy-in from key stakeholders. You’ve got a track record of bringing people on the journey with you – they know what’s changing and why.

What’s in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

• Equity packages - we want our success to be yours too

• Health benefits plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.

1,001-5,000 employees

Website

Online design and publishing tool

Company Overview

Canva is on a mission to empower everyone in the world to design anything and publish anywhere.

Benefits

Competitive health benefits plans to support you and your wellbeing
Equity packages truly be a part of the Canva journey
401(k) retirement plan with company contribution to support you, with your future Hybrid work model (in-office & from home) coming together for 8 days a year. The rest, you choose where you work best.
Flexible leave so you can recharge, give back, support others or focus on your own professional development.
Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development. It could be anything, from a Masterclass subscription to an electronic stand-up desk, a pilates membership, or dinner out with a teammate. Because you know what you need to Vibe and Thrive, better than anyone.
Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and other benefits to support your physical, mental, and social wellbeing.
Canva For Good program matching your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in.

Company Core Values

Make complex things simple
Set crazy goals and make them happen
Be a force for good
Empower others
Pursue excellence
Be a good human