Full-Time
Sr. Customer Success Account Manager
Posted on 10/22/2025
Microsoft
10,001+ employees
Develops software, OS, and cloud services
No salary listed
Noida, Uttar Pradesh, India
Hybrid
 Sales & Account Management (2) |
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- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners).
- Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
- Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities.
- Holds, maintains, and nurtures internal stakeholder relationships.
- Influences and challenges senior/executive internal stakeholders.
- Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
- Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
- Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders.
- Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
- Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders.
- Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry.
- Provides leadership to the team to execute support and consumption delivery programs.
- Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes.
- Shares industry trends with customers in terms of Microsoft current practices for their industry.
- Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback.
- Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization.
- Holds accountability for identified consumption milestones and their completion.
- Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio.
- Proactively drives business growth strategies.
- In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
- Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health.
- Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work.
- Orchestrates delivery resources to facilitate value realization with a focus on driving operational health.
- Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities.
- Leads escalation management and communications for delivery programs in the customer account.
- Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- Embraces the organizational and customer success strategy to maximize customer's investments and value.
- Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives.
- Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
- Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
- Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
- Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities.
- Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success.
- Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders.
- Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors.
- Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- 5+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
Microsoft develops software, devices, and cloud services. Windows is an operating system that runs on personal computers, Office provides productivity apps, and Azure offers cloud computing and developer tools. The company differentiates itself with a large, integrated ecosystem of software, devices, and services, plus long-standing partnerships with PC makers and a broad enterprise footprint. Its goal is to put a computer on every desk and in every home, and to extend that reach through cloud services, professional networking (LinkedIn), and gaming.
Company Size
10,001+
Company Stage
IPO
Headquarters
Redmond, Washington
Founded
1975
Simplify's Take
What believers are saying
- AI revenue hits $37 billion run rate, up 123% year-over-year.
- Work Trend Index reveals 67% AI impact from organizational redesign opportunities.
- Shenzhen center leverages AI for Chinese firms' global expansion.
What critics are saying
- CVE-2026-41089 wormable Netlogon flaw compromises domain controllers post-May 2026.
- OpenAI restructuring dilutes Microsoft's 27% stake, slashing $92 billion return.
- GDPR fines hit Azure for hosting West Bank surveillance data in Europe.
What makes Microsoft unique
- MDASH AI system discovered 16 of 137 vulnerabilities patched in May 2026.
- Azure achieves 40% growth in Q1 2026, surpassing AWS's 28%.
- Marketplace integrations like SOFTRAX enable seamless partner monetization.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Professional Development Budget
Conference Attendance Budget
Flexible Work Hours
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 0%Microsoft has secured a deal with neocloud provider Nscale to expand its Norway data centre site with 30,000 Nvidia chips. The agreement adds to Microsoft's earlier $6.2 billion commitment to the location, whilst OpenAI did not finalise a capacity agreement there. The move is part of Microsoft's roughly $60 billion spending wave on specialised neocloud providers that rent AI computing infrastructure. CEO Satya Nadella has identified power availability and data centre construction speed as the company's biggest bottleneck, rather than chip supply. The deal reflects how cheap electricity and clear regulations increasingly shape AI data centre locations. Nscale, a UK-based startup that emerged from crypto-mining firm Arkon Energy in 2024, raised $2 billion at a $14.6 billion valuation in March 2026.
Microsoft has agreed to rent data centre capacity at a Norwegian site originally intended for OpenAI as part of its Stargate initiative. The company will rent 30,000 additional Nvidia Vera Rubin chips from neocloud provider Nscale at a campus inside the Arctic Circle in Narvik, Norway. The deal builds on Microsoft's prior $6.2 billion commitment at the same location. Nscale announced the agreement in a statement, marking a shift in the facility's intended purpose from OpenAI to Microsoft operations.
Microsoft shares have fallen 23.14% year-to-date to $370.87, despite strong Q2 FY2026 results showing non-GAAP EPS of $4.14, a 7.57% beat. Revenue reached $81.27 billion, up 16.72% year-over-year, with Azure growing 39%. The company's commercial remaining performance obligation surged 110% to $625 billion in contracted future revenue, providing multi-year visibility. Microsoft's OpenAI partnership includes a $250 billion incremental Azure services commitment, whilst the company holds a 27% stake valued at approximately $135 billion. Despite the decline, 95% of covering analysts remain bullish, with a consensus price target of $587.31. Analysts cite the year-to-date drop as creating an entry point for investors confident in Azure's AI growth trajectory.
Microsoft has quietly raised UK prices for its Surface devices by £170 to £220, citing rising memory and component costs. The 13-inch Surface Laptop now starts at £1,099, up from £899 in February, whilst the 15-inch model has increased from £1,349 to £1,519. In the US, some configurations have jumped from $999 to $1,499, according to Windows Central. Microsoft acknowledged the increases are due to rising memory and component costs, as chip manufacturers prioritise high-bandwidth memory production, leaving DRAM and NAND supplies constrained. The changes were not announced; Microsoft simply updated pricing on its website and removed cheaper configurations. The memory shortage is affecting manufacturers across the board, from Chromebooks to Raspberry Pi devices, with geopolitical tensions and freight costs further driving prices higher.
Microsoft Reporter Aaron Holmes reveals how Satya Nadella is pushing for autonomous "always-on" agents within Copilot to rival OpenClaw. He explains the internal reorganization designed to prioritize these background AI tools for enterprise users. Read more: https://www.theinformation.com/articles/microsoft-plots-new-copilot-features-inspired-openclaw Subscribe: https://www.theinformation.com/subscribe_youtube The Information’s TITV airs weekdays on YouTube, X and LinkedIn at 10AM PT / 1PM ET. Or check us out wherever you get your podcasts. Follow us: X: https://x.com/theinformation IG: https://www.instagram.com/theinformation/ TikTok: https://www.tiktok.com/@titv.theinformation LinkedIn: https://www.linkedin.com/company/theinformation/