Full-Time

Technical Operations Lead

Confirmed live in the last 24 hours

Brown Brothers Harriman

Brown Brothers Harriman

5,001-10,000 employees

Provides private banking and investment services

Venture Capital
Financial Services

Senior

Philadelphia, PA, USA

Category
IT Project Management
IT Support
IT & Security

You match the following Brown Brothers Harriman's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • BA/BS Information Technology, Computer Science or related field.
  • 5+ years operations / systems support in a lead role.
  • Excellent client and interpersonal skills
  • Strong problem analytical and problem-solving skills
  • Comprehensive understanding of mainframe and distributed environments
  • Experience with automation scripts
  • Mainframe experience
Responsibilities
  • Review and improve operational workflows and processes. Use technology to streamline process and improve controls
  • Utilize metrics to identify trends and service improvement opportunities
  • Function as an SME for GPM-Ops owned tools
  • Perform advanced monitoring administration tasks and identify opportunities for improvement.
  • Support the production job scheduling tools
  • Build automation scripts to help improve the overall efficiency of the GPM-Ops team
  • Lead the department projects. Effectively manage the project resources and deliverables.
  • Build strong relationships with the systems support teams to promote problem solving and innovation. Server as the escalation point for all system support teams.
  • Guide and monitor the business and system communication efforts.
  • Monitor transmissions to and from business partners and follow contingency plans when necessary.
  • Lead the Incident Management activities within the GPM-Ops team. This includes the managing of incident / problem tickets, collaborating with support teams, effectively communicating issues and the documenting of events.
  • Perform incident manager duties when required
  • Perform first level troubleshooting of application and infrastructure issues. Follow documented troubleshooting processes to either resolve the problem or escalate to the support team.
  • Identify negative trends from an incident perspective and follow-up with support teams to develop a solution.
  • Represent the GPM-Ops team in internal and external audits. Provide timely responses to various audit requests.
Brown Brothers Harriman

Brown Brothers Harriman

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Brown Brothers Harriman offers a range of financial services including private banking, wealth management, and investment advisory for both corporate and private clients. Their products and services are designed to help clients manage their wealth, plan for the future, and navigate complex financial landscapes. They provide tailored solutions such as trust services, private client lending, and corporate advisory, ensuring that each client receives personalized attention based on their unique needs. Unlike many competitors, Brown Brothers Harriman emphasizes a collaborative approach, fostering strong relationships with clients and focusing on sustainable performance. Their goal is to align their success with that of their clients, promoting long-term growth and stability in their financial endeavors.

Company Stage

N/A

Total Funding

$254.9M

Headquarters

Boston, Massachusetts

Founded

1818

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased interest in ESG investments drives growth in related ETFs.
  • Strategic focus on regional advisory services with Philadelphia team expansion.
  • Commitment to improving asset management through Transfer Agency platform enhancements.

What critics are saying

  • Short interest in ETFs indicates potential market volatility affecting BBH's holdings.
  • Expansion in Philadelphia may lead to increased operational costs and integration challenges.
  • Investments in niche ETFs expose BBH to volatile cryptocurrency market risks.

What makes Brown Brothers Harriman unique

  • BBH's Transfer Agency platform enhancements improve operational efficiency and client service.
  • Expansion of corporate advisory team in Philadelphia strengthens regional advisory services.
  • Diverse investment portfolio includes ESG, Catholic Values, and Bitcoin Trust ETFs.

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Benefits

Private medical care

Life Insurance

Hybrid Work Options

Professional Development Budget

Wellness Program

Paid Vacation

Flexible Work Hours

Paid Holidays