Full-Time

Technical Operations Lead

Confirmed live in the last 24 hours

Brown Brothers Harriman

Brown Brothers Harriman

5,001-10,000 employees

Provides private banking and investment services

Venture Capital
Financial Services

Senior

Philadelphia, PA, USA

Category
IT Project Management
IT Support
IT & Security

You match the following Brown Brothers Harriman's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • BA/BS Information Technology, Computer Science or related field.
  • 5+ years operations / systems support in a lead role.
  • Excellent client and interpersonal skills
  • Strong problem analytical and problem-solving skills
  • Comprehensive understanding of mainframe and distributed environments
  • Experience with automation scripts
  • Mainframe experience
Responsibilities
  • Review and improve operational workflows and processes. Use technology to streamline process and improve controls
  • Utilize metrics to identify trends and service improvement opportunities
  • Function as an SME for GPM-Ops owned tools
  • Perform advanced monitoring administration tasks and identify opportunities for improvement.
  • Support the production job scheduling tools
  • Build automation scripts to help improve the overall efficiency of the GPM-Ops team
  • Lead the department projects. Effectively manage the project resources and deliverables.
  • Build strong relationships with the systems support teams to promote problem solving and innovation. Server as the escalation point for all system support teams.
  • Guide and monitor the business and system communication efforts.
  • Monitor transmissions to and from business partners and follow contingency plans when necessary.
  • Lead the Incident Management activities within the GPM-Ops team. This includes the managing of incident / problem tickets, collaborating with support teams, effectively communicating issues and the documenting of events.
  • Perform incident manager duties when required
  • Perform first level troubleshooting of application and infrastructure issues. Follow documented troubleshooting processes to either resolve the problem or escalate to the support team.
  • Identify negative trends from an incident perspective and follow-up with support teams to develop a solution.
  • Represent the GPM-Ops team in internal and external audits. Provide timely responses to various audit requests.
Brown Brothers Harriman

Brown Brothers Harriman

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Brown Brothers Harriman offers a range of financial services including private banking, wealth management, investment advisory, and corporate lending. Their products work by providing tailored financial solutions to both individual clients and institutions, helping them manage their assets, plan for the future, and navigate complex financial landscapes. What sets Brown Brothers Harriman apart from competitors is their focus on building long-term relationships with clients, emphasizing personalized service and specialized expertise. The company's goal is to ensure the success of their clients by promoting sustainable financial performance and providing innovative solutions to meet their unique needs.

Company Stage

N/A

Total Funding

$254.9M

Headquarters

Boston, Massachusetts

Founded

1818

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased interest in ESG investing drives demand for BBH's financial products.
  • Expansion of corporate advisory team in Philadelphia opens new business opportunities.
  • Growing popularity of cryptocurrency investments attracts clients interested in digital assets.

What critics are saying

  • Increased competition in the ETF market may impact BBH's recent investments.
  • Competitive hiring market in Philadelphia could lead to higher operational costs.
  • Volatile cryptocurrency markets pose risks to BBH's investment in iShares Bitcoin Trust.

What makes Brown Brothers Harriman unique

  • BBH's strategic focus on ESG investing aligns with growing investor demand.
  • The expansion in Philadelphia enhances BBH's regional expertise and client relationships.
  • BBH's thematic and values-based investing approach attracts clients seeking alignment with values.

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Benefits

Private medical care

Life Insurance

Hybrid Work Options

Professional Development Budget

Wellness Program

Paid Vacation

Flexible Work Hours

Paid Holidays