The Operations Supervisor is responsible for driving the retail store business and customer experience to achieve established goals through hands-on leadership and contributions. Reporting to the Store Manager, the Operations Supervisor is responsible for overseeing various operational aspects of the business, including processes that enhance the customer experience, inventory control procedures, supply procurement, back and front of house organization, and product placement.

Availability: Full Time, Open

What You’ll Do

• Embrace and demonstrate alignment with TPCo Values – Absolute Integrity, Positive Energy, Bias Toward Action, Connectedness, Truth Seeking
• Serve as a proactive role model, mentor, and coach for the team
• Create, implement, and manage restock processes that include both sales floor and backstock organization, stock level maintenance, and FIFO best practices
• Manage processes for product placement according to visual standards
• Oversee all retail cash management processes including reconciliation, deposits, audits, and point of sale training
• Identify and manage facilities/maintenance issues and follow up with the appropriate contacts and departments
• Manage the supply ordering process and work with appropriate departments on purchase requisitions
• Operate as an effective leader at all times and demonstrate strong sales floor presence
• Inspire and influence: lead by example and drive positive results by building an excellent customer and team experience
• Oversee the daily sales ledger, shift logs, and KPI tracking and reporting
• Proactively meet established sales goals and other KPIs and hold the team accountable to drive positive results
• Collaborate with the other store leaders to drive strategy and achieve goals
• Participate in leadership meetings by presenting department updates, identifying opportunities, providing solutions, and offering feedback
• Other duties and responsibilities as assigned by management.
• Adhere to all city and state regulations
• Adhere to all company policies and procedures

What You Have

• 2-4 years of retail management experience
• Must be reliable and dependable with a good work ethic
• Ability to multitask and prioritize
• Strong attention to detail
• Must be able to adapt to a changing work environment
• Ability to work as part of a team
• Entry-level knowledge of cannabis products and related vocabulary is preferred

Working Environment

• This position will work in an indoor facility with controlled temperatures; may be exposed to bright lighting, loud equipment, airborne particles, and working in close proximity with customers and staff.

Job Requirements

• Must be able to work weekends, holidays, and occasional overtime as needed.
• Schedule is 40+ hours per week
• Must be able to stand, walk, lift, sit, and bend for a majority of their work schedule.
• Must be 21 years of age or older.
• Must comply with all legal or company regulations for working in the industry.
• Selected candidate will be required to complete a post offer, pre-employment background check with the local law enforcement or San Jose Police Department.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Some lifting, squatting, bending, pushing and pulling.
• Must be able to lift and carry up to 50 pounds on a regular basis without assistance.
• Regularly required to stand, walk, sit, bend, lift, push, pull, talk and hear for extended periods of time.