Full-Time
Senior IT Support Engineer
Updated on 8/22/2026
Justworks
1,001-5,000 employees
PEO platform for payroll, HR, compliance
Compensation Overview
$121k - $151k/yr
New York, NY, USA
Hybrid
Two days in the office per week are required.
 IT & Security (1) |
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- At least 5 years of professional IT support experience in a startup, technology, or enterprise environment.
- Experience managing complex endpoint technologies and driving operational improvements.
- Experience using AI assistants such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar tools for technical troubleshooting, documentation, scripting, research, and operational efficiency.
- Ability to critically evaluate AI-generated recommendations while maintaining security, accuracy, and data privacy standards.
- Advanced experience managing and supporting macOS and Windows endpoints.
- High proficiency using Jamf or Kandji for macOS and Microsoft Intune for Windows.
- Experience supporting endpoint technologies in a cloud-first enterprise environment using platforms such as Okta, Google Workspace, Slack, Jira, Confluence, Zoom, 1Password, and Oomnitza.
- Working knowledge of scripting and non-code automation tools, including PowerShell, Bash, Zapier, and n8n.
- Strong understanding of networking fundamentals, including DNS, DHCP, VPN, Wi-Fi, TCP/IP, and endpoint troubleshooting.
- Experience managing hardware assets and inventory throughout the endpoint lifecycle.
- Serve as a senior technical expert for complex endpoint, operating system, networking, and workplace technology issues.
- Engineer, maintain, and continuously improve endpoint technologies, operating system configurations, and workplace technology.
- Deliver white-glove technical support to remote and in-office employees.
- Perform root cause analysis on recurring issues and implement long-term solutions.
- Partner with Infrastructure, Security, and other IT teams to improve the employee technology experience.
- Manage the complete endpoint lifecycle, including procurement, deployment, configuration, inventory, repairs, decommissioning, and secure asset disposal.
- Administer Jamf or Kandji for macOS and Microsoft Intune for Windows.
- Monitor endpoint health, compliance, patching, encryption, and security.
- Test and validate operating system updates, software deployments, and configuration changes before organization-wide rollout.
- Maintain accurate asset inventory using Oomnitza or similar asset-management platforms.
- Own the technical onboarding and offboarding experience, including device provisioning, hardware readiness, and asset recovery.
- Prepare, configure, deploy, and recover employee equipment for remote and in-office employees.
- Improve onboarding and offboarding processes through automation, documentation, and operational best practices.
- Lead technical initiatives that improve endpoint management, workplace technology, automation, and operational maturity across the IT organization.
- Use AI tools to accelerate troubleshooting, scripting, and research while maintaining security, accuracy, and data privacy standards.
- Develop and maintain automation to eliminate manual effort and scale IT operations.
- Use scripting, workflow automation, and AI-assisted solutions to streamline endpoint management, onboarding, offboarding, and troubleshooting.
- Analyze support metrics, endpoint health, and employee feedback to drive process improvements and enhance the Digital Employee Experience.
- Evaluate and recommend AI capabilities that modernize IT operations and improve employee productivity.
- Create and maintain technical documentation, knowledge articles, troubleshooting guides, and standard operating procedures.
- Maintain self-service resources that help employees resolve common issues independently.
- Improve support processes, documentation, endpoint management, and operational efficiency.
- Champion best practices in technical support, documentation, automation, and customer service.
Justworks is a Professional Employer Organization (PEO) that provides an all-in-one platform for small and mid-sized businesses to manage payroll, HR tools, corporate benefits, and regulatory compliance. It co-employs workers through its platform, handles payroll processing, benefits enrollment, and ongoing HR and compliance tasks, all available via a subscription. The product works by integrating payroll, benefits administration, HR tools, and compliance support into a single system; customers pay a monthly fee for access and services. What sets Justworks apart is its focus on offering a unified, enterprise-level benefits and compliance experience tailored for SMBs, reducing administrative workload and helping companies scale with built-in HR and payroll capabilities. Its goal is to enable business growth by taking over administrative and regulatory tasks so teams can concentrate on core activities.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$159.8M
Headquarters
New York City, New York
Founded
2012
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Simplify's Take
What believers are saying
- Electric integration expanded August 3, 2026, strengthening retention through automated onboarding and offboarding.
- Justworks added international device provisioning, matching SMBs hiring distributed teams.
- Headcount reached about 1,576 in March 2026, and active hiring continued across 163 roles.
What critics are saying
- Mike Seckler cut nearly 200 employees in February 2025, signaling margin pressure.
- Keim v. Justworks Employment Group LLC filed February 26, 2026, creates ERISA liability exposure.
- Rippling, Deel, and ADP TotalSource attack Justworks on IT, global hiring, and benefits depth.
What makes Justworks unique
- Justworks bundles PEO, payroll, HR, and compliance for SMBs in one platform.
- The 2025 Partner API with Electric embeds HR-triggered IT automation inside Justworks.
- 24/7 human support and bundled benefits still distinguish Justworks from software-only rivals.
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Benefits
Health - Believe in our vision. Medical and dental, too. Get support for your mental and financial health. Beta test new benefits and perks for our platform.
Workplace - Volunteer and get paid to give back. Take paid parental leave. Enjoy monthly team events that help turn coworkers into lifelong friends.
Wellness - Enjoy subsidized ClassPass memberships. Take advantage of regular yoga, meditation, and other wellness programming.
Perks - Be an owner, not an employee. Get time off whenever you need it. Take a sabbatical. Invest in your future financially and with professional learning and development opportunities.
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 0%Electric and Justworks deepen partnership to turn workforce events into automated IT actions. Blog Posts Read Time: 5 minutes Published: August 4, 2026 New single sign-on access and international device provisioning make it easier than ever for small businesses on Justworks to align HR and IT, helping eliminate busywork slowing them down Today, Electric announced a deeper, more embedded partnership with Justworks, the platform that helps small and midsize businesses grow with confidence. Since Justworks and Electric began working together in April 2025, growth-stage businesses using Justworks have turned to Electric to bring order to the IT side of running a business. Starting August 3, that experience gets even simpler, with a new single sign-on (SSO) integration, embedded workflows, and expanded international device provisioning. "Small business leaders wear a lot of hats, and managing IT shouldn't have to be one of them," said Sarah Fillmore, VP of Partnerships at Justworks. "By bringing Electric directly into the Justworks experience, we're making it even easier for customers to get the IT support they need without adding more work to their day. It's a natural next step in our partnership and another way we're helping small businesses spend less time on administrative work and more time growing their teams." Every new hire shouldn't feel like a fire drill. A new hire doesn't just need a place on the org chart, they need a laptop, application access, and a secure login, often before their first day even starts. When those workflows live in separate systems, HR teams (or even founders) end up doing the work of an IT department they don't have. Streamlined operations across HR and IT can drive impact across every organization, and this expanded partnership is built to prove it. This next phase introduces three upgrades designed to remove friction from the very first click: Single sign-on (SSO): Justworks admins can now land directly in their Electric experience without additional form fills or extra login steps. Once authenticated within Justworks, purchasing and managing assets becomes more seamless, meaning less setup time and quicker resolution. Embedded workflows: Electric is now more deeply embedded in Justworks, providing secure visibility into company devices without having to leave the platform. Admins can open an employee's profile to instantly see the devices and assets assigned to them, and then take action on the spot- whether that's assigning a laptop to a new hire or retrieving equipment from a departing one. Quick-action workflows and contextual IT components appear throughout Justworks, putting the right information where the admin is already working. International device provisioning: For small businesses trusting Justworks to help them hire around the world, Electric now makes it simple to procure, ship, and provision devices to employees wherever they are. Businesses get clear visibility into device status and inventory across their global workforce, without needing to manage local vendors or shipping logistics themselves. Together, these upgrades mean that the moment a workforce event happens (a new hire accepts an offer, an employee relocates, a team member's role changes) the right IT action can follow more automatically. The gap between HR and IT is costing more than time. There is a real gap between HR and IT teams, Electric's own research underscores the stakes. And the impact to the bottom line isn't just the cost of time lost: businesses lose an estimated $4k in labor costs per employee, per year, to IT problems that a more integrated system could prevent. And the risks are real, 60% of former employees still have continued access because unchanged passwords let them back in. Electric has a proven and robust IT platform that gives small businesses using Justworks a suite of tools that align critical HR tasks with IT, closing security gaps and eliminating wasted time, without requiring deep technical expertise to do it. "Small businesses aren't scaled-down versions of enterprise companies, they need tools built for their reality," said Ryan Denehy, Founder & CEO of Electric. "This partnership gives Justworks members a way to handle the operational IT work that used to eat into their week, so they can spend more time on the people and culture decisions that actually grow their business." The expanded partnership reflects a broader shift already underway: HR and IT are converging, and businesses without a dedicated IT team need a way to keep up. Justworks customers can connect to Electric for free through the Justworks Integrations Hub. To learn more about how Electric and Justworks are helping businesses turn workforce events into automated IT actions, book a free demo today. Team Electric Electric embeds AI-powered IT into your HR workflows. Whether you have a lean IT team or none at all, devices, apps, and access are handled the moment an employee joins, leaves, or changes roles. Contact Electric Co. Learn how Electric can help you with IT management, employee onboarding/offboarding, security, and more!
The Entreprenista 100 Awards highlights the Top 100 Women Business Owners of 2024NEW YORK, Feb. 3, 2025 /PRNewswire/ -- The Entreprenista League, a leading membership community for ambitious, entrepreneurial women, is excited to announce its call for applications for its third annual Entreprenista 100 Awards
Run a Google search for “why people hate payroll departments” and you’ll come across endless articles bashing human resources. Some of the many reasons commonly cited include overcomplicated processes, incompetence, and failure to address all but the least important problems. While not all companies lump payroll into HR, the criticisms can often still apply. Legacy software, inefficient procedures, and employee frustrations can be endemic to payroll.To solve these problems, most organizations should take a multi-pronged approach, addressing employee development, siloed or unwieldy workflows, and technology issues. Hire and train good employees, hand them well-crafted, up-to-date SOPs, and give them the tools they need to do their work quickly and accurately. Below is a look at some of the best ways to troubleshoot and optimize your payroll processes.1
TechCrunch Disrupt 2024 will be in San Francisco on October 28–30, and we’re already excited! This is the startup world’s main event, and it’s where you’ll find the knowledge, tools and connections you need to grow a successful business.Helping startups reach their full potential takes a global village, and we could not bring you this world-class event without our world-class partners. Take advantage of the opportunity to leverage the expertise and resources of some of tech’s leading companies. Their participation elevates, engages and supports early-stage founders.Take a look at the latest group of companies ready to help you move your startup to the next level. Here’s what they’re doing and where you’ll find them. Pop over and hang out on the second-floor lobby with:Deep dive into a roundtable session with:Recharge over the Coffee and Espresso Bar with:Meet companies from around the world at these startup pavilions:Connect with these companies in the Exhibition Hall:• FlashIntel• Duplocloud• Remote• Justworks• Multiplier• IDC Research• DigiLion• Agile Dream Team• ZenmuTech• Establish PRThanks to Trade Travel for sponsoring our Disrupt badge lanyards and to Stastig for their support in our Space industry meetup area
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