Full-Time
Patient Representative
Updated on 8/23/2026
Bronson Methodist Hospital
Southwest Michigan health system
No salary listed
United States
In Person
 Administrative & Executive Assistance (1) |
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- A high school diploma or general education degree (GED) is required.
- Previous customer service experience is required.
- Basic typing at 45 words per minute, basic ten-key skills, and computer skills within a Windows environment are required.
- Experience with multiple computer applications and operating systems, as well as office machines, is required.
- Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights is required.
- Knowledge of revenue cycle components and how the role impacts the overall process is required.
- Knowledge of the impact of accurate registration on patient satisfaction is required.
- Analytical, organization, prioritization, time management, attention-to-detail, multitasking, flexibility, and composure skills are required.
- For Cancer Center assignments, an associate degree in a related field or two years of related experience or training in a healthcare environment is preferred; two years of business-office experience may be considered.
- For Cancer Center assignments, Certified Healthcare Access Associate certification is preferred.
- Greet and register patients accurately and efficiently.
- Gather and enter demographic and insurance or billing information.
- Verify insurance eligibility using online systems.
- Provide and complete required patient forms.
- Collect and enter payments and follow required balancing procedures.
- Analyze, interpret, and enter physician orders.
- Scan and index forms.
- Schedule and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments.
- Verify insurance for scheduled and urgent or emergent patients according to payer guidelines and obtain authorization based on payer-specific criteria.
- Accurately complete assigned work queues.
- Identify financial counseling needs.
- Maintain confidentiality in verbal, written, and electronic communication.
- Follow established processes, protocols, and workflows.
- Take initiative to resolve problems and meet patient needs.
- Assist employees and visitors with concerns.
- Assume overall responsibility for the safety and security of designated areas.
- Monitor security cameras.
- Identify potential security risks and respond accordingly.
- Knowledge of medical terminology, Current Procedural Terminology (CPT), and International Classification of Diseases, Tenth Revision (ICD-10) coding is strongly preferred.
- For Cancer Center assignments, an associate degree in a related field or two years of related experience or training in a healthcare environment is preferred; two years of business-office experience may be considered.
- For Cancer Center assignments, Certified Healthcare Access Associate certification is preferred.
Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.
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