Lead Product Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Manager - TechnicalWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Dual Message Authorization team is looking for a Lead Product Manager - Technical to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an quality driven mindset.
Role
Product Management-Technical (PM-T) are technical roles and work closely with Technical Program Managers, Software Design Engineers, User Experience, and internal customers to define the details behind the business requirements, the specifications, and the user experience for platform building blocks they own. Our PM-Ts use the Working Backwards process, which is all about fleshing out the concept and achieving clarity of thought about what will ultimately be built. PM-Ts decompose the requirements into user stories, prioritizing the backlog, and defining the acceptance criteria. PM-Ts are in it for the long term, looking beyond the current project to become experts in their domain. They feed engineering a well-groomed and backlog of user stories. They encourage re-use of their building blocks, continuously innovating on behalf of internal and external customers. As new capabilities are required, they will define its place in the platform ecosystem and write / prioritize the user stories to build the new block. When commercialization opportunities are identified for their building blocks, they will tee up ideas to the product development teams for further development.
All About You
• Like to dive deep into the operational characteristics of the product
• Demonstrated ability to operate with complete independence and autonomy
• Proven track record of data driven decision making and applying continuous improvement methodologies across your team
• Can debate the product merits with business teams, architects, engineers, and designers to make the right trade-off decisions
• Experience in agile delivery methodologies
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Ensures features, stories, and associated documentation are clear and easily consumable by other engineering teams using techniques like flowcharts
• Ability to lead team through elaboration sessions and soliciting input for estimation
• Demonstrated experience building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team
• Payments domain expertise, backend transaction systems, and past software development a huge plus
• BS/MBA in related discipline

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.