Pre-Sale Experience Manager
Posted on 11/1/2023
INACTIVE
Sotheby’s

1,001-5,000 employees

Contemporary art & collectibles platform
Company Overview
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
Consumer Goods

Company Stage

N/A

Total Funding

$4M

Founded

1744

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

1%

1 year growth

8%

2 year growth

17%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
SAP Products
CategoriesNew
Sales & Account Management
Requirements
  • Ensure complex issues are resolved promptly and any escalations are communicated to the Head of Client Experience
  • Work and communicate effectively with local and international colleagues
  • Work on company initiatives and projects as directed
  • Previous Pre Sale Coordinator or relevant experience within an auction house is desired
  • Experience in managing a team is an advantage but not a prerequisite
  • Enthusiastic and proactive with a flexible, forward-thinking approach
  • Good communication and client service skills
  • Excellent organizational skills including the ability to multitask and prioritize
  • High level of attention to detail
  • Ability to communicate at all levels, to present information and influence behaviors/culture
  • Energetic and persistent
  • Working knowledge of Sotheby's systems, procedures and sale administration is an advantage but not a prerequisite
  • Able to maintain the highest standards of confidentiality and discretion
Responsibilities
  • Line manage a group of Pre-Sale Coordinators and provide day-to-day support and guidance
  • Pre-Sale Coordinator performance management including goal setting and annual reviews
  • Recruitment of Pre Sale Coordinators for roles
  • Oversee training programme for new Pre Sale Coordinators
  • Manage risk and escalation appropriately
  • Ensure adequate Pre-Sale Coordinators coverage for specialist departments (holidays, sick leave)
  • Work with key department stakeholders to ensure outputs are delivered to the highest quality
  • Partner closely with post-sale managers to ensure appropriate handoff and completion of the client journey
  • Work alongside Head of Client Experience and take personal accountability for the direction of transformation within the Presale function and the wider Service Operation team
  • Collaborate as a team across Client Experience teams to manage workloads
  • Oversee and support new Coordinators with entering complex consignment terms correctly into SAP (graduated VC, Share, Guarantees, IBs) and ensure Non-Standard Terms spreadsheet is completed and lots are blocked in SAP
  • Assist Coordinators with complex post-sale client issues e.g. canceled sales
  • Ensure financial transactions amongst team comply with corporate governance
  • Assist Coordinators with movement of property via NY for other sale locations (export for sale and return shipments)
  • Oversee coordination of post-auction transactions including post-auction sales, account adjustments and canceled sales
  • Coordinate Presale activity for specialist departments on an ad hoc basis
  • Provide guidance on inventory issues
  • Support Inactive Inventory Initiative and work with Logistics staff to meet inventory targets and review