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Full-Time

Director – Client Success

Confirmed live in the last 24 hours

Publicis Groupe

Publicis Groupe

10,001+ employees

Consumer Software
Enterprise Software
Consulting

Senior, Expert

New York, NY, USA

Hybrid role requiring three days in-office each week.

Category
Customer Success
Customer Success & Support
Required Skills
Agile
Sales
Communications
Management
Marketing
Requirements
  • 5+ years of experience in communications, sales, account management, or customer success
  • 3+ years of experience onboarding/training teams in a technology environment or with enterprise level applications
  • Minimum 3+ years’ experience in the media space
  • Experience working on products, solutions, or Ad Tech including troubleshooting issues and performing UAT
  • Experience driving organizational change management
  • Project management skills and the ability to guide decisions across cross-functional stakeholders
  • Experience working with Agile Project Management tools such as Jira, Confluence, or equivalent
Responsibilities
  • Partner with new business and current operations teams to onboard portfolio of marquee clients to the OS applications by outlining pre-requisites and determining client team eligibility by assessing current processes and people on the team
  • Demonstrate understanding of core business problems to lead organizational change and overcome barriers to onboard client teams to new applications
  • Design deployment and business operations plans in partnership with key stakeholders on client teams
  • Collaborate with product marketing to ensure user guides, training and incremental training plan(s) are in place by client
  • Train and support end-users and Agency Champions on core functionality
  • Identify and support internal champion(s) to drive organizational change, and ensure adoption and support of product suite
  • Develop deployment roadmap and partner with Product Managers to validate timelines together with new feature release
  • Troubleshoot and conduct functionality testing if client teams find bugs/report issues
  • Perform UAT testing before new functionality release to production
  • Update and train end-users/Agency Champions on new features and continuously gather feedback
  • Coordinate with global contacts and maintain ongoing communications to help ensure success using OS applications

Company Stage

IPO

Total Funding

N/A

Headquarters

Paris, France

Founded

N/A

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Publicis Groupe's continuous expansion through strategic acquisitions offers employees opportunities to work on cutting-edge projects and technologies.
  • The company's global reach and diverse portfolio provide a dynamic and multicultural work environment, fostering professional growth and development.
  • The appointment of a new Global CMO to unify marketing and digital transformation efforts could lead to more cohesive and innovative strategies, benefiting employees and clients alike.

What critics are saying

  • The recent decline in European revenue highlights potential vulnerabilities in the advertising market, which could impact job security and growth opportunities.
  • Frequent acquisitions may lead to integration challenges, causing disruptions and inefficiencies within the company.

What makes Publicis Groupe unique

  • Publicis Groupe's aggressive acquisition strategy, including companies like Practia, Tquila ANZ, and Tremend, significantly enhances its digital transformation and AI capabilities, setting it apart from traditional advertising firms.
  • The integration of AI and digital business transformation through Publicis Sapient AI Labs and other acquisitions positions Publicis Groupe as a leader in innovative marketing solutions.
  • Publicis Groupe's focus on expanding its Salesforce capabilities and creating the world's largest affiliate performance marketing platform through acquisitions like VIVnetworks demonstrates its commitment to comprehensive, tech-driven marketing solutions.