Scale Success Programs Manager
Posted on 3/30/2023
San Francisco, CA, USA
Experience Level
  • Experience in customer success or growth marketing; establishing, facilitating, and supporting 1:many customer programs focused on driving adoption and retention
  • Think strategically about how to optimize for your segment and operationalize for efficiency
  • Experience using Gainstight, Intercom or other tools that manage customer communications at scale
  • Excellent organization skills and a tenacious, results oriented approach
  • An empathetic and customer-centric approach to engagement
  • Curiosity and a motivation to learn our product so that you can effectively identify opportunities to drive adoption at scale
  • Excellent communication skills (presentation, verbal, and written)
  • Expertise in use of various content types and engagement methods, such as video, in-product chat, in-product guidance, email, and webinar to execute digital programs
  • Own the roadmap for customer programs that engage Amplitude customers at scale and drive value using repeatable, automated, multi-touch and one-to-many strategies
  • Own the ideation to execution process for key customer-facing programs. This includes program scoping, designing, building, launching, measuring, reporting and iterating on campaigns and programs
  • Use your deep understanding of the adoption challenges encountered by customers within your segment to inform all aspects of the programs you build
  • Take a data driven approach to program development and a data driven mindset to measuring results of the programs you build
  • Collaborate cross-functionally to ensure the 1:many customer programs work synergistically with other customer touch-points from other Amplitude teams like Education, Product, Growth and Marketing
  • Create automated and innovative adoption nurture campaigns that drive the right messages to the right customers at the right time across customer journey
  • Partner with Education team to drive the adoption of our learning platform within this segment of customers and drive creative approaches to training and live engagements
  • Responsible for internal enablement and change management related to programs

501-1,000 employees

Product intelligence & analytics platform
Company Overview
Amplitude aims to help every business optimize the business value of digital product innovation.
  • Parental Leave
  • Wellness Stipend
  • Unlimited PTO
  • Stock Exercise Window