Full-Time

Member Operations and Experience Specialist

Transfers

Posted on 1/18/2025

Public

Public

501-1,000 employees

High-yield cash accounts and investment platform

No salary listed

Mid, Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • 4+ years of experience in financial services
  • Licensed, with a S7 and S63 or S66
  • High degree of comfort or ability to learn and leverage technology to serve members
  • Build and review processes for yourself, the CX team and Public to serve members after identifying root-cause issues
  • Professionally develop yourself and others to meet the evolving product needs and service needs of members
  • Obsessed with creating positive experiences and customer-obsessed
  • Creative problem solver and advocate for our members
  • Desire to learn and strong interest in FinTech and serving members’ investing goals
  • Active Public member (sign up today!)
Responsibilities
  • Serve our members across all support channels and providing legendary service
  • Engage in live chat, email, and social media interactions
  • Conduct random acts of kindness and handwritten notes
  • Perform proactive check-ins
  • Collaborate with compliance and engineers for behind-the-scenes support
Desired Qualifications
  • Margin and Options Experience is a Plus
  • Past financial advisory experience

Public.com provides a high-yield cash account with a 5.1% annual percentage yield (APY), allowing customers to earn interest on their cash. It serves individual investors by offering a platform to buy bonds and trade equities, while sharing 50% of its options trading revenue with users for transparency. The company uses artificial intelligence to deliver detailed asset data and analysis, helping customers make informed investment decisions. Public.com aims to empower individual investors with accessible financial tools and information.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$403.2M

Headquarters

New York City, New York

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Public.com raised $135M in Series D-2 funding, supporting its growth and innovation.
  • The platform's high-yield cash account offers a competitive 5.1% APY, attracting savers.
  • AI integration enhances user experience with personalized insights and real-time data.

What critics are saying

  • Apex Fintech's potential acquisition of Bakkt could threaten Public.com's crypto market share.
  • Tokenization of collectibles may divert interest from traditional investment platforms.
  • Early-stage fintech startups could challenge Public.com with innovative technologies.

What makes Public unique

  • Public.com offers fractional ownership across diverse assets, including stocks, crypto, and NFTs.
  • The platform provides AI-powered data analytics for real-time investment insights and decision-making.
  • Public.com shares 50% of its options revenue with customers, promoting transparency and trust.

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Benefits

Health, dental, & vision

Parental leave

Sick leave

401k with 4% match

Gym memberships

FSA & HSA

Reproductive care

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
The Paypers
Mar 10th, 2025
Apex Fintech Reportedly Weighs Acquisition Of Crypto Firm Bakkt

Apex Fintech has reportedly considered the acquisition of Bakkt, a cryptocurrency platform originally established by Intercontinental Exchange (ICE). According to a report from Axios, discussions are taking place just two years after Bakkt purchased Apex’s cryptocurrency operations for up to USD 200 million in 2022. The earlier deal was seen as a response to increased regulatory scrutiny during the Biden administration. Launched in August 2018 by ICE, Bakkt was introduced with the intention of integrating digital assets into mainstream financial services. The company received backing from companies such as Microsoft, Starbucks, and Boston Consulting Group, initially focusing on Bitcoin futures trading through a regulated platform

CoinFactiva
Dec 13th, 2024
Public.com raises $135M in Series D

Public.com raised $135M in a Series D round led by Accel, supporting its commission-free trading platform. Other notable funding includes Spexi's $11.5M for drone imaging, Interlace's $10M for enterprise treasury solutions, and Union Labs' $12M for cross-chain bridging. Early-stage startups like Sekai, Earos, and Scrypted also secured funding, highlighting ongoing innovation in fintech, AI, and blockchain sectors.

Decrypt
Dec 6th, 2024
Ultra-Rare Pokémon Card Valued At $250K Going On Auction Via Ethereum Network Polygon

A pristine, first-edition Holographic Charizard Pokémon card from 1999 is going up for auction Friday, tokenized via Ethereum scaling network Polygon and auctioned by collectibles platform Courtyard.Polygon Labs and Courtyard have teamed up to tokenize the PSA 10-graded card, securely stored in a Brink's vault, with an estimated value of $250,000. The 30-day online auction aims to demonstrate blockchain's potential in the collectibles market, the companies said."This auction isn't just about a Charizard card; it's about showing how blockchain can revolutionize the collectibles world," said Polygon Labs CEO Marc Boiron, in a statement. "From traditional collectors to DeFi enthusiasts, we're inviting everyone to experience the benefits of on-chain ownership."The Pokémon card going up for auction. Image: Polygon Labs/CourtyardThe digital platform enables the sale of physical items (like cards) via blockchain tokens, or NFTs, with features including secure storage, high-resolution 3D models, and instant global trading. Collectors can access an immutable ownership record and trade without physical shipping complications. Owners who want to have the physical card in hand can have it shipped to them from the vault at any point.According to a Polygon Labs representative, the company “purchased the card directly from a reputable seller in the trading card space.” Similar cards have been sold for prices between $264,000 and nearly $400,000 since 2020, per data from Public.com."Tokenization is changing the game for collectibles,” said Courtyard CEO Nicolas le Jeune, in a statement

LeapRate
Dec 3rd, 2024
Investing Platform Public.com Secures $135m in Latest Funding Round

Investing platform Public.com revealed Monday that it has secured $135 million in its latest funding round, comprising $105 million in equity and $30 million in debt.

Desk3
Dec 2nd, 2024
Crypto Trading-Supporting Investment Platform Public Completes $135 million D-2 Funding Round

Public, an investment platform, has raised $135 million in D-2 rounds through equity and debt financing, including $105 million in equity financing and $30 million in debt financing.

INACTIVE