Franklin Street Partners Platform Engineer

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GENERAL FUNCTION:

Evaluate, design and implement technology solutions to build and progress technology strategies with a line of business. In the majority of situations, the incumbent will be the application owner responsible for third party, purchased software aligned with a LOB. Will have responsibility to work with vendor to understand upcoming changes, how the software fits into the technology roadmap and design plans to ensure business continuity and effectiveness. Understands the bank’s systems, how they are configured, how we need to reconfigure to meet the changes. If aligned to an agile squad may work closely with the product owner to ensure user stories are defined appropriately to develop effective technology solutions. 

All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank’s risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Daily support to staff in all areas of IT including software support, hardware issues and general questions.
• Work with FSP to design solutions to incorporate software changes and effectively work with business partners to ensure effective implementation.
• Achieve operational excellence by automating processes and creating maintainable, supportable and testable solutions
• CRM software administration, programming and maintenance
• Portfolio accounting and trading system administration, programming, automation and report writing
• Primary contact for external IT Administrator and IT Security (working with 5/3rd Extended Security Program).
• Be the main liaison with software vendor(s) for systems utilized by a particular line of business
• Stay abreast of upcoming changes and enhancements in vendor’s software and how those changes will impact the business.
• Work with the line of business to design solutions to incorporate software changes and effectively work with business partners to ensure effective implementation
• Understand the business technology roadmap and make recommendations on continued utilization or elimination of current third party software solutions.
• If working on an agile team work closely with product owner to ensure that user stories have enough specificity and clarity for the software developers to effectively meet customer needs.
• Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services
• Implement and maintain new features and capabilities while continuously improving the quality of our technical
• Follow industry and organizational best practices and standards, and participate in company communities of practice to continuously refine and communicate them. Contribute to a culture of continuous improvement.
• Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions
• Keep up with technology trends and innovations in your field(s) of practice
• Provide operational support and troubleshooting for your team’s products and services
• Provide coaching, mentoring, and training for new or less experienced team members

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Bachelor’s degree in a relevant technology field or equivalent combination of education and work experience.
• 5+ years of IT work experience relevant to the position, preferably in a Registered Investment Adviser (RIA) or Trust company.
• 5+ years of experience with Advent APX, Advent Moxy, and Salesforce preferred.
• Strong problem-solving and communication skills.
• Willingness to work in a highly-collaborative environment.
• Solid understanding and significant experience with modern software development practices, tools, and/or hardware technologies.
• Solid understanding of IT security best practices.
• Expertise in one or more technical and/or functional domains relevant to the position, including SQL.
• Experience designing, implementing, and supporting complex technical solutions.
• Technical skills per the specific position’s requirements.

Franklin Street Partners Platform EngineerLOCATION -- Chapel Hill, North Carolina 27517

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.