Full-Time

Service Technician

908 Devices

908 Devices

201-500 employees

Analytical instruments for rapid chemical analysis

Compensation Overview

$25 - $28/hr

+ Long-Term Incentives

Danbury, CT, USA

In Person

Fully onsite in Danbury, CT; travel is minimal (<10%).

Category
Hardware Engineering (2)
,
Required Skills
Inventory Management
Requirements
  • Excellent customer service abilities including exceptional oral and written communication skills
  • Exceptional troubleshooting/repair ability and technical acumen
  • Advanced knowledge of basic computer systems, associated peripherals, and common applications
  • Ability and courage to make effective decisions and find solutions to difficult problems
  • Work independently to achieve required tasks
Responsibilities
  • Provide technical Subject Matter Expertise to device repairs and issue resolution
  • Maintain world-class service levels through metric goals set by management
  • In-house technical support, installation, and repair
  • Contribute to and/or maintain projects to solve complex customer service and support issues
  • Maintain service, support, and inventory records in our various business systems
  • Contribute to and maintain technical knowledge base and customer communication programs
  • Partner with the Manufacturing Engineering team to assemble and test 908 Devices Field Forensics products (subassemblies)
  • Participate in quality and engineering related initiatives
  • Contribute to the upkeep and maintenance of the sales demo, training, and service loaner device pools
  • Less than 10% travel required
Desired Qualifications
  • 2+ year degree in a Technical Field or equivalent experience/course work (preferred)
  • 3+ years directly supporting customers (preferred)
  • 3+ years working in a technical role in service, operations, engineering (preferred)
  • Experience with support of any of these markets: Pharmaceutical, Safety & Security, Military, Law Enforcement (preferred)

What 908 Devices does: Develops analytical instruments for chemical and biochemical analysis across life science research, biopharma, and forensics, including handheld and desktop devices, consumables, and software. How their products work: Devices like REBEL offer near real-time amino acid profiling for instant process decisions during experiments, while ZipChip enhances sample preparation and separation for faster metabolomic and proteomic analyses. How they differ from competitors: They focus on portable and desktop analytic tools that deliver rapid, actionable data for critical applications, serving a wide range of customers (academic, industry, forensics, government) with integrated hardware, consumables, and software rather than just one-off instruments. What their goal is: To provide fast, accurate chemical and biochemical analysis data that speeds up decision making and improves outcomes in life sciences, pharma, and forensics.

Company Size

201-500

Company Stage

IPO

Headquarters

Broadway, Virginia

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • NIRLAB acquisition adds AI-powered NIR for 400+ drugs, proven in one million analyses.
  • Texas DPS $2M order drives 15-20% revenue growth targeting in 2026.
  • Kola Otitoju's M&A expertise from 15+ Repligen deals accelerates defense-tech expansion.

What critics are saying

  • VipIR loses share to FLIR IdentifEye's superior mixture analysis within 12 months.
  • MX908 updates fail against xylazine-fentanyl hybrids, losing trust to Bruker in 6 months.
  • Otitoju's overpayments burn $113M cash, risking Nasdaq delisting below $1 in 18 months.

What makes 908 Devices unique

  • 908 Devices combines mass spectrometry, FTIR, and NIR in handheld devices for point-of-need analysis.
  • MX908 detects trace fentanyl analogs like medetomidine via high-pressure mass spectrometry updates.
  • VipIR launches as 3-in-1 analyzer identifying bulk narcotics, explosives, and toxics rapidly.

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Your Connections

People at 908 Devices who can refer or advise you

Benefits

Flexible Work Hours

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

1%
Border Security Report
Mar 25th, 2026
908 Devices enhances MX908 usability and adds new drug targets.

908 Devices enhances MX908 usability and adds new drug targets. 908 Devices Inc. has announced new capabilities for its handheld MX908 mass spectrometry device for trace chemical identification. These enhancements include an updated mission mode for hazardous vapor sampling and the addition of five priority drug targets, providing first responders with intelligence at the point of need for an informed, confident response. The MX908 mission modes, which include Drug Hunter, Explosives Hunter, and CW (chemical warfare) Hunter, have matured into the most powerful and complete capabilities in the device, offering broader coverage and higher confidence in results. The device's Hazard Survey mode originally provided users with a broad, but less detailed analysis, and is now replaced with TIC (toxic industrial chemical) Hunter as a dedicated mission mode for focused hazardous vapor detection. This new mode provides first responders with a more guided and purpose-built tool that delivers clearer, faster conclusions for real-world response scenarios. To keep pace with an evolving illicit drug landscape, five drug targets have been added to the MX908, including medetomidine, a non-opioid, veterinary sedative that is often mixed with fentanyl. Also known as 'rhino tranq', medetomidine is estimated to be 200 times more potent than xylazine, another veterinary sedative, making even small amounts of the drug extremely dangerous to humans. First reported in the Philadelphia drug supply in mid-2024, and spreading to other Eastern and Midwestern cities, this potent sedative causes severe withdrawal symptoms that often require intensive medical care. Other drug targets added to MX908 include a synthetic cathinone, two synthetic cannabinoids and a benzodiazepine. * Synthetic cathinone: N-isopropyl butylone, which has quickly emerged as the second most reported stimulant in the latter half of 2025, and is a Schedule I substance in the U.S. * Synthetic cannabinoids: ADB-PINACA, a Schedule I substance, and MDMB-BINACA, which has been observed in the U.S., Canada, U.K., Europe, and Asia * Benzodiazepine: Bromazolam, which is frequently found mixed with other drugs, including fentanyl "These latest enhancements reinforce MX908's unmatched capability for rapid trace chemical identification at the point of need," said Trey Sieger, senior director of product management at 908 Devices. "By delivering fast, reliable results, MX908 equips law enforcement officers, military personnel, and hazmat teams with actionable intelligence they can trust to make critical decisions when every second counts." Customers can add these new capabilities to their MX908 device through a software update, available via the 908 Devices Customer Support Portal. The MX908 utilizes high-pressure mass spectrometry (HPMS) for chemical identification at trace levels with exceptional sensitivity and unmatched selectively, empowering first responders to make swift, informed decisions at the point of need. The MX908 is set apart by its ability to detect trace levels of drugs, explosives and other hazardous materials in all forms - solids, liquids, vapors and aerosols.

Yahoo Finance
Mar 21st, 2026
908 Devices targets 15%-20% 2026 growth on field detection demand, reports 18% 2025 rise

908 Devices has declared an "inflection point" for the company, targeting 15–20% revenue growth in 2026 as demand rises for field-based chemical detection devices used by law enforcement, federal agencies and military customers globally. The company has deployed over 3,700 devices across 700 accounts with more than 18,000 trained users. Its products detect illicit drugs like fentanyl, toxic chemicals and advanced agents at the point of need. For 2025, 908 Devices reported 18% year-over-year growth from continuing operations, positive adjusted EBITDA in Q4, and 57% adjusted gross margin. The company ended the year with $113 million in cash. Management said it transformed the business by divesting desktop products and focusing on handheld mass spectrometry and FTIR optical technologies. In 2025, approximately 50% of placements were beyond its core mass spectrometry product.

The Associated Press
Jan 20th, 2026
908 Devices reports 20% Q4 revenue growth to $17.2M, hits profitability target

908 Devices, a manufacturer of handheld chemical analysis tools, announced preliminary fourth quarter 2025 revenue of approximately $17.2 million, up 20% from $14.3 million in the same period last year. Full-year revenue reached approximately $56.0 million, representing 17% growth from $47.7 million in 2024. The Burlington, Massachusetts-based company attributed the strong performance to overperformance in US state and local channels, international adoption of its VipIR product, and sales to federal and defence customers. The company also achieved adjusted EBITDA profitability in the fourth quarter. CEO Kevin Knopp said the results position the company well for future growth, citing increased funding to combat the opioid crisis and rising global defence budgets. Full audited results will be released later this quarter.

Police1
Jul 9th, 2025
908 Devices launches VipIR, a 3-in-1 handheld analyzer for field-based chemical identification of unknown bulk substances

BOSTON - 908 Devices Inc. (Nasdaq: MASS), a pioneer of purpose-built handheld devices for chemical analysis, announces the launch of VipIR, a 3-in-1 handheld analyzer that sets a new standard for rapid and confident field-based chemical identification of unknown bulk solids and liquids, such as narcotics, explosives, and toxic chemicals.

Police1
Apr 25th, 2025
908 Devices receives $2M order from the Texas Department of Public Safety for drug detection and mitigation

908 Devices receives $2M order from the Texas Department of Public Safety for drug detection and mitigation.