Full-Time

Scale Customer Success Manager

Posted on 1/9/2025

Postman

Postman

1,001-5,000 employees

API development and collaboration platform

Enterprise Software
Healthcare

Mid, Senior

Remote in USA

Remote role based in the US on the East Coast.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis

You match the following Postman's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years of experience in Customer Success, preferably for companies in the development tooling space
  • Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement
  • Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders
  • Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally
  • Ability to grasp complex product functionalities and articulate them to customers of varying technical levels
  • Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively
  • A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success
  • Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools
  • Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields
Responsibilities
  • Design and execute scalable success plans that drive rapid adoption, value realization, and loyalty across a large and diverse customer base
  • Monitor customer data to identify emerging opportunities and risks
  • Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential
  • Collaborate with our Sales organization to expand use cases & uncover opportunities
  • Work with our Renewals team to ensure on-time contract renewals for annual customers
  • Equip our Product team with insights so they can reduce customer friction
  • Ensure our CRM is detailed and accurate
  • Embrace a culture of experimentation and continuous improvement, testing new approaches to customer engagement and success at scale

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The platform allows teams to collaborate effectively by sharing and managing APIs, making the development process more efficient. Postman operates on a subscription model with different pricing tiers for individual developers, small teams, and large enterprises, while also offering a free tier to attract new users. Unlike many competitors, Postman has played a significant role in supporting critical data exchange during the COVID-19 pandemic by providing API collections for healthcare professionals and government agencies. The goal of Postman is to streamline API development and enhance collaboration among development teams.

Company Stage

Series D

Total Funding

$422.2M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Postman's v11 update reduces collaboration friction, enhancing productivity for API professionals.
  • The acquisition of Orbit enhances API collaboration by integrating community growth tools.
  • Postman's focus on AI-powered API development positions it well for future technological shifts.

What critics are saying

  • Increased competition from Sequentum's public cloud API may attract developers away.
  • Rapid API growth may surpass current management tools, challenging Postman's platform efficiency.
  • Postman may be outpaced by competitors offering more innovative AI solutions.

What makes Postman unique

  • Postman offers a comprehensive API development environment for over 30 million developers.
  • The platform supports API-first development, automated testing, and streamlined collaboration.
  • Postman's subscription model caters to individual developers, small teams, and large enterprises.

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Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

INACTIVE