Full-Time

Scale Customer Success Manager

Posted on 1/9/2025

Postman

Postman

1,001-5,000 employees

API development and collaboration platform

Enterprise Software
Healthcare

Mid, Senior

Remote in USA

Remote role based in the US on the East Coast.

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 3+ years of experience in Customer Success, preferably for companies in the development tooling space.
  • Demonstrated ability to manage large volumes of customers through scalable programs.
  • Comfortable leveraging both 1:1 and 1:Many strategies to support a diverse customer base.
  • Ability to think critically about how to scale engagement without sacrificing the quality of the customer experience.
  • Experience tailoring playbooks and collateral based on the changing needs of their portfolio.
  • Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement.
  • Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders.
  • Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally.
  • Quick learner; comfortable in a fast-paced, evolving environment.
  • Open to experimenting with new strategies and tools to achieve Customer Success goals.
  • Ability to grasp complex product functionalities and articulate them to customers of varying technical levels.
  • Comfortable communicating technical requirements into business outcomes, and vice versa.
  • Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively.
  • A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success.
  • Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools.
  • Understanding of the challenges and opportunities within the industry that Postman operates.
  • Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields.
Responsibilities
  • Design and execute scalable success plans that drive rapid adoption, value realization, and loyalty across a large and diverse customer base.
  • Balance one:Many enablement programs with strategic 1:1 engagements.
  • Act as advisors to customers to ensure they’re leveraging Postman effectively.
  • Monitor customer data to identify emerging opportunities and risks.
  • Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential.
  • Collaborate with our Sales organization to expand use cases & uncover opportunities.
  • Work with our Renewals team to ensure on-time contract renewals for annual customers.
  • Equip our Product team with insights so they can reduce customer friction.
  • Ensure our CRM is detailed and accurate.
  • Embrace a culture of experimentation and continuous improvement, testing new approaches to customer engagement and success at scale.
  • Stay abreast of industry trends and best practices to ensure Postman remains at the forefront of customer success.

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The platform includes tools that enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Postman operates on a subscription-based model, offering different pricing tiers for individual developers, small teams, and large enterprises, while also providing a free tier to attract new users. A key aspect of Postman's service is its ability to facilitate real-time data exchange, which has been particularly valuable during the COVID-19 pandemic, as it provided API collections for healthcare professionals and researchers. Postman's goal is to streamline the API development process and enhance collaboration among development teams.

Company Stage

Series D

Total Funding

$422.2M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Postman's acquisition of Orbit enhances community engagement on the API Network.
  • Release of Postman v11 aligns with AI integration trends, boosting developer productivity.
  • Gartner predicts 80% of enterprises will use generative AI APIs by 2026.

What critics are saying

  • Rapid adoption of generative AI tools could increase competition for Postman.
  • Explosive API growth may challenge Postman's API management capabilities by 2025.
  • Data breaches due to exposed API secrets pose a significant security risk.

What makes Postman unique

  • Postman offers a comprehensive API development environment for developers and enterprises.
  • The platform supports API-first development, automated testing, and developer onboarding.
  • Postman's subscription model caters to individual developers, small teams, and large enterprises.

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Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.