Job Description Summary
Organization's Summary Statement:
The Supervisor, Accommodating Testing Operations, is responsible for leading daily operations of the high-volume Accommodated Testing Office within the Accessibility and Disability Service (ADS). Reporting to the Assistant Director of Operations and Services, the Supervisor ensures the secure, efficient, and accessible delivery of exams in compliance with institutional policy, ADA guidelines, and faculty requirements.
EXAMPLES OF WORK:
Provides operational leadership for the daily functions of the Accommodated Testing Office.
Develops and implements procedures to ensure efficient, compliant, and student-centered testing services.
Maintains accurate testing records, including, but not limited to, incident reports, reservation changes, and requests from academic departments and professors.
May manage a team of professional and support staff.
Perform other duties as assigned.
Position Summary
The Accommodated Testing Coordinator is a full-time, exempt role responsible for leading daily operations of the high-volume Accommodated Testing Office within the Accessibility and Disability Service (ADS). Reporting to the Assistant Director of Operations and Services, the Coordinator ensures the secure, efficient, and accessible delivery of exams in compliance with institutional policy, ADA guidelines,s and faculty requirements.
This position thrives in a fast-paced, student-focused environment and requires strong organizational, communication, and relationship-building skills. Serving as a key liaison among students, faculty, and campus partners, the Coordinator manages testing logistics, evolving priorities, and staff supervision with professionalism and precision.
The office administers over 18,000 exams annually for students with disabilities, including accommodations such as extended time, reduced distraction spaces, and assistive technology. The role oversees two Assistant Coordinators, one Testing Assistant, contingent staff, and graduate student workers. Evening and weekend hours are required during final exam periods.
Essential Duties and Responsibilities:
Accommodated Testing Operations
Provide operational leadership for the daily functions of the Accommodated Testing Office
Develop and implement procedures to ensure efficient, compliant, and student-centered testing services.
Supervise daily testing operations, including staffing, scheduling, testing room assignments, and exam logistics.
Maintain accurate testing records, including but not limited to incident reports, reservation changes, and academic department/professor requests
Manage the test reservation system and logistics of test room reservations
Serve as a resource for students and faculty navigating complex testing concerns or academic integrity matters
Collaborate with ADS staff and campus partners to support testing accommodation implementation
Maintain sufficient testing resources (ie, seating, supplies, and assistive technology)
Foster relationships with departments, instructors, and campus partners
Supervision of Accommodated Testing Staff
Recruit, interview, and supervise the Accommodated Testing Office staff
Hold regular weekly supervision meetings, conduct Performance Review Development evaluations (PRDs), and manage time and leave approvals for supervisees
Coordinate regular biweekly team meetings
Oversee training and onboarding for all testing staff, including proctors and preppers
Data Management Operations
Primary in-house expert for database management system related to Accommodated Testing modules, providing troubleshooting and coordination as needed with system tech support.
Track and report key data for internal planning and contribute to the Accommodated Testing sections of the ADS Annual Report
Use data to evaluate office effectiveness and guide continuous improvement
Design systems to collect and analyze testing data to inform strategic decision-making
Other duties as assigned
Preferred Qualifications:
Familiarity with Google Sheets and data tracking tools
Experience using database management software
An understanding of disability-related issues in higher education and a sensitivity to the needs of students who utilize accommodations
Previous exposure to standardized and/or accommodated testing environments
Experience coordinating events and managing staffing logistics
Ability to remain composed under pressure and adapt to last-minute changes or challenges
Background in training, supervising and coordinating staff, students and volunteers.
Ability to identify data needs. perform analyses and present findings using data visualizations (charts, graphs)
Familiarity with assistive technology and ADA compliance in academic settings
Physical Demands: Standard office work
Licenses/ Certifications: N/A
Minimum Qualifications
Education: Bachelor’s degree from an accredited college or university.
Experience: Three (3) years of providing academic support services to students. One (1) experience leading or supervising professional staff.
Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.
Knowledge, Skills, Abilities:
Knowledge of testing policies and protocols to ensure fairness, confidentiality, integrity, and ethics.
Skill in using analytic research and data analysis to make legally sound recommendations and decisions.
Skill in oral and written communication.
Skill in the use of Microsoft Office products.
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to solve problems independently and proactively.
Ability to manage competing priorities while maintaining high service standards.
Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.
Additional Job Details
Preferences: N/A
Required Application Materials: Resume, Cover Letter, References
Best Consideration Date: 10/1/2025
Posting Close Date: N/A
Open Until Filled: Yes
Job Risks
Not Applicable to This Position
Financial Disclosure Required
No
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
Department
VPSA-Couns Ctr-Accessibility and Disability Service
Worker Sub-Type
Staff Regular
Salary Range
$60,000-$70,000
For more information on Regular Exempt benefits, select this link.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regardingdisclosablebackground check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility
The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO Statement
The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
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