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Full-Time

Client Support Manager

Home Improvement

Confirmed live in the last 24 hours

Goodleap

Goodleap

501-1,000 employees

Point-of-sale platform for sustainable home upgrades

Hardware
Energy
Social Impact
Financial Services
Real Estate
Consumer Goods

Compensation Overview

$21Hourly

Junior, Mid

Plano, TX, USA

Category
Customer Success
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Ability to multitask
  • Work independently and collaboratively
  • Effectively interact with high profile partners
  • Superior organizational skills
  • Exceptional verbal and written skills
  • Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.)
  • Excellent problem-solving abilities
  • Ability to work well under pressure and manage multiple priorities effectively.
  • Flexibility to adapt to changing priorities and business needs.
  • Time management
Responsibilities
  • Provide our customers with world-class customer service
  • Be a supportive and collaborative partner our installers can rely on. Communicating with installers regarding past, present and future projects
  • Strategically partner with installers on ways to improve the customer experience. Act as the primary point of contact for escalated client issues, ensuring timely resolutions
  • Help resolve any questions or concerns our existing customers may have
  • Develop a comprehensive knowledge of GoodLeap products and attributes
  • Effectively managing a pipeline of projects to completion. Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
  • Conducting monthly partner due diligence checks regarding Home Improvement Projects
  • Ability to analyze data and spot trends
  • Conduct collaborative investigations into possible fraudulent or suspicious activities
  • Provide timely and effective support to clients via email, phone, and chat
  • Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships

GoodLeap provides a point-of-sale platform specializing in financing sustainable home improvements like solar panels and energy-efficient systems. Their proprietary technology not only backs flexible payment solutions making eco-friendly upgrades more accessible for homeowners but also supports a significant network of sales professionals. Furthermore, their collaboration with GivePower to aid in supplying clean drinking water globally underlines a strong commitment to societal and environmental impact. This makes them a compelling place to work for those looking to innovate in the sustainable technology space while contributing positively to global challenges.

Company Stage

Private

Total Funding

$1.6B

Headquarters

Roseville, California

Founded

2003

Growth & Insights
Headcount

6 month growth

7%

1 year growth

13%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • GoodLeap's recent $800 million investment round, led by prominent firms like MSD Partners and BDT Capital Partners, indicates strong investor confidence and provides substantial capital for expansion.
  • The company's ability to close multiple high-value securitizations in 2023 highlights its financial stability and operational efficiency.
  • As the top residential solar lender, GoodLeap is well-positioned to capitalize on the growing demand for sustainable home solutions.

What critics are saying

  • The competitive landscape for sustainable home solutions is intensifying, requiring GoodLeap to continuously innovate to maintain its market leadership.
  • The reliance on securitizations for funding could expose the company to market volatility and interest rate risks.

What makes Goodleap unique

  • GoodLeap stands out as America's leading digital marketplace for sustainable solutions, focusing specifically on residential solar and sustainable home improvement loans.
  • The company has successfully executed multiple securitizations, totaling over $1.39 billion in 2023 alone, showcasing its financial robustness and market trust.
  • GoodLeap's rebranding from Loanpal signifies a strategic pivot to capture a larger share of the $430-billion-per-year market for energy efficiency and home sustainability investments.