Customer Analytics Manager

Salary Range: 100000 to 120000 (Currency: USD) (Pay period: per-year-salary)

Key Responsibilities

• Extract and analyze CRM data, customer service feedback, customer purchase behavior, and survey insights to build out the following: 
- Streamlined customer dashboards for ongoing and ad hoc analysis
- Summary of key insights and actions to wider team 
- Automated reporting in Catbird’s BI platform, Looker
• Define additional metrics and tracking to measure Catbird’s retention health and brand heat.  
• Identify shifts within our customer behavior and relevant actions to drive growth 
• Work closely with marketing to provide data driven direction on lifecycle marketing campaigns across channels.
• Provide data driven framework for Catbird’s pilot loyalty program and clienteling services across e-commerce and store. 
• Work closely with the marketing and merchandising teams to provide insights into audience segmentation, purchase behavior, cross purchase and spend trends. 
• Partner with the marketing and retail teams to create monthly and weekly customer engagement reporting, and measurable KPIs. 
• Work with marketing on A/B testing processes for creative, messaging, send frequency, and timing to constantly improve performance.

Our Ideal Candidate

• 5+ years experience in corporate strategy, consulting, or CRM experience 
• Strong data analytics and qualitative skills, SQL is a strong plus! 
• Deep experience in analytics platforms
• Looker proficiency a must: dashboard modeling and design: Looks, views, and joins as well as data validation 
• Experience with customer research methods –  including coding and deploying surveys, and social listening
• Ability to translate insights into actionable strategies 
• A strong communicator who enjoys collaborating with small, cross functional teams
• A passion for the Catbird brand and sustainability mission is a strong plus!

Perks & Benefits

• Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium is covered for children. We also offer dental and vision. 
• Generous PTO plus additional paid holidays, sick days, and an extra day off during the month of your birthday!
• 401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds. 
• Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year 
• Parental Leave: 12 weeks are 100% paid. 
• The Catbird Giving Fund: We vote as a company on what organizations to support. A portion of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others. 
• A generous employee discount
• Pre-taxed commuter discounts to save money on getting to work
• Discounted Citi Bike Annual Membership  
• Regular company-wide celebrations & events
• A warm, casual work environment where people can really be themselves!