Hardware Sustaining Engineer

About Fellow

At Fellow, we’re on a mission to help people brew ridiculously good coffee at home. But we’re more than just beautifully designed kettles and grinders—we’re a brand built on innovation, community, and culture. We believe great coffee isn’t just about the final cup; it’s about the experience, the ritual, and the people who make it all happen.

This role is based in our office in San Francisco, CA and is required to be in-office 3 days per week. 

Who You Are

At Fellow, as a Hardware Sustaining Engineer, you will be working on the sustaining and value  engineering of consumer coffee products. The Engineer will be expected to tackle design, manufacturing, cost-down and technical challenges using engineering fundamentals. In this role you will work to improve current product lines via design & manufacturing improvements and root cause analysis. 

What You’ll Do

• Own the design and technical program management of Continuous Improvement Efforts 
• Work with test engineering to complete  Failure Analysis. Own execution of Corrective Action efforts and collaborate with a small team that identifies, designs, and executes performance, quality & cost improvements with the cross-functional support from Hardware Engineering and Supply Chain teams across the globe
• Designing, coordinating, and analyzing the results of trials based on application of experimental design protocols
• Hands-on debugging and failure analysis of returned units and manufacturing test failures to identify root cause, execute corrective actions, drive quality and yield improvements
• Communicate directly with Contract Manufacturers and suppliers to maintain production capacity
• Support the development of test fixtures for RMA diagnostic and engineering analysis in collaboration with Product Quality team
• Own the creation and implementation of Engineering Change Orders (ECOs), Supplier Change Orders (SCOs) develop and document Standard Operating Procedures (SOPs), and maintain Product Lifecycle Management (PLM) databases
• Work with Product Quality and Customer Experience teams to monitor and drive improvements in member experience metrics in the field (i.e. NPS and reviews) 

Qualifications

• BS or greater in Mechanical Engineering or related field
• 4-5 years experience in relevant fields
• First-hand experience with international contract manufacturers and suppliers, product development, designing for manufacturing/assembly/test, and technical project management
• Extensive experience in manufacturing processes and debug of sophisticated systems in production at high volumes
• Able to design for high volume manufacturing (injection molding, forming, stamping, etc.).
• Familiarity with regulatory emissions, safety, and design/manufacturing standards
• Familiarity with Environmental, Reliability and Functional testing

• Up to 30% travel domestically and internationally to contract manufacturers, partners, and suppliers

Why You’ll Love This Role

• A creative, fast-moving environment where ideas turn into action.
• Competitive compensation including employee equity plan
• Generous paid time off plan
• 401k with company contribution after 6 months of employment
• Medical/dental/vision insurance
• Better Yourself Wellness credit & Better Your Community donation matching
• Monthly Fitness Stipend
• Summer Fridays
• Paid Parental Leave
• Generous discount on Fellow products
• Best coffee anywhere

Salary Range: $140,000 - $160,000

Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.