Manager – Partner Operations

Build the future of the AI Data Cloud. Join the Snowflake team.

Sales Operations is the driving force behind every Sales organization, responsible for accelerating the growth of the business by enabling sellers to sell most effectively. Snowflake’s Partner organization is dedicated to accelerating the customer journey to becoming truly data driven by empowering our ecosystem of partners to integrate best-in-class technology, solutions, and services. We are also integral in addressing the scaling needs of our Partner ecosystem and driving a positive experience for our Partners when working with Snowflake. Thus Sales Operations for Partners is uniquely positioned at the cross section of these critical support functions to make a true impact on the business.

Our team is building the capabilities needed to scale Snowflake’s Go-to-market strategy & Partner ecosystem into new markets and customer segments, introduce uniquely new solutions and services, and sell through new channels. In this role, you are pivotal to understanding our Partner ecosystem, assessing partner-led GTM routes to market and providing recommendations to improve partner performance while supporting the execution of our strategy. You will focus on building and managing our core systems and processes to streamline our Partner business and make it easy for our Partners to work with Snowflake. Intimate knowledge of SIs, ISVs, Cloud Partners and Reseller business and the associated processes and tools needed to support are critical. You will work closely with our partner leaders, product leaders, marketing, finance, IT and operations teams to implement this strategy, working collaboratively to put in place new processes, systems and best practices to successfully execute on Snowflake’s vision and maximize the impact of Partners and the Partner team

We’re looking for someone who loves combining strategy with execution and can roll up their sleeves to bring plans to life. This role requires a “full stack” player; comfortable in lead or support roles across a variety of projects and strategy and operations responsibilities. 

IN THIS ROLE YOU WILL GET TO:

• Identify and recommend opportunities to optimize the Partner ecosystem's processes and tool systems for all partner-related functions, including roadmap development, usage tracking, and continuous support.

• Craft system and process documentation effectively taking strategy to operational

• Manage UAT script development and execution as part of initiative launch plans

• Troubleshoot systems and process issues and swiftly determine go-forward solutions

• Act as liaison between teams to vet and translate business objectives into technology and process requirements.

• Work with cross-functional teams to prioritize new feature requests based on business need and impact.

• Partner closely with the IT Team to ensure projects are scoped, prioritized, implemented and delivered under committed timelines.

• Own projects end to end from requirements gathering to testing and deployment.

• Engage with our Partner field team to enable and drive the adoption of operational processes, system improvements, including policies and best practices

• Serve as the escalation point for questions, feedback, and requests coming from the filed channel sales team and cross-functional orgs

ON DAY ONE WE WILL EXPECT YOU TO HAVE:

• Minimum 8 years total professional experience with 5+ years working with sales/partner operations, sales/partner systems, process, and tools

• Expertise in Salesforce CRM, Snowflake and connected applications with hands on experience implementing solutions and system integrations for GTM teams

• Experience reviewing and procuring tools to support business needs

• Experienced in SFDC release management and deployment activities

• Ability to translate business objectives and requirements to an technical development team

• Ability to gather and use data to inform decision making.  Must work effectively in an unstructured environment requiring new perspectives and creative approaches.

• Must possess business acumen, analytical, troubleshooting, problem-solving, and project management skills

• Exceptional interpersonal skills with demonstrated ability to present technical content to general audiences and develop trusted relationships across stakeholders

• Understanding of core business processes in a B2B technology environment; sales, marketing, and professional services

PREFERRED QUALIFICATIONS:

• Basic Salesforce admin

• Tableau experience (or other BI/analytics tools)

• SQL

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

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