Customer Onboarding Specialist
Temp
Posted on 3/20/2024
Brightwheel

201-500 employees

Preschool & childcare all-in-one software platform
Company Overview
Brightwheel's mission is to give high quality early education for every child. The company has created the leading platform for early education that lets teachers save valuable time through easy tools for assessment, communication, and photo sharing; administrators can manage their business with enrollment, reporting, and online bill pay; parents get a beautiful, real-time view of their child’s day that helps them participate in the learning and continue it at home.
Education

Company Stage

Series C

Total Funding

$88.8M

Founded

2010

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

9%

1 year growth

18%

2 year growth

17%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
CategoriesNew
Customer Success & Support
Customer Education & Training
Customer Success
Customer Support
Requirements
  • 2+ years of customer success, sales, and/or account management experience
  • Associate's degree, Bachelor's degree, or comparable professional experience
  • Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
  • Ability to create urgency and motivate people to launch with brightwheel
  • Excellent collaboration, organization, time-management, and prioritization skills
  • Exceptional phone and written English communication skills
  • Bilingual written and verbal communication ability (specifically Spanish) is a plus
  • Great attention to detail
  • Patience and empathy while teaching customers or handling tricky customer situations
  • Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
  • Comfort with working remotely using communication tools such as Slack, Google Suite, and Zoom
  • Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred
Responsibilities
  • Assist customers in learning and adopting the brightwheel product for their center
  • Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
  • Prioritize accounts upon which to take strategic, timely actions to complete the implementation process
  • Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
  • Diagnose and resolve technical challenges our customers experience as they get the system configured
  • Serve as the expert on brightwheel's technology platform for customers and other cross-functional teams
  • Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journey
  • Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
  • Continue to sell the value of the software to gain buy-in and trust in brightwheel's capabilities