Full-Time
Enterprise Customer Success Manager
Posted on 3/29/2023
Visual collaboration platform for distributed teams
Mid
Los Angeles, CA, USA
- 3+ years in a Customer Success role, with at least 1 year of experience handling large, sophisticated enterprise customer accounts
- Strong written and verbal communication skills
- Experience working in a fast-paced environment and ability to adapt to change
- Willing and able to travel as needed
- Ability to work independently and prioritize tasks
- A proactive mentality and a general curiosity to seek to understand
- You will be responsible for handling a book of between 25-35 Enterprise customers and your core areas of focus will include assuming ultimate responsibility around driving gross revenue retention and increasing license activation across this book of business via a high touch engagement model
- Have a keen eye on ensuring retention and growing usage and adoption across your book
- Uncover key contacts willing to partner around understanding the customer's business objectives and developing strategies to achieve those objectives via co-development of a success plan
- Drive Miro product adoption by collaborating with customers to understand their various lines of business and respective use case needs - work to devise an enablement plan
- Identify, improve, and lead all aspects of the health status of each of your customers
- Analyze data and use playbooks to drive both proactive and reactive engagements with the customer in the spirit of deliver impact to the customer journey
- Become a Miro product champion and use this knowledge to effectively guide customers towards their desired outcomes
- Participate in internal initiatives that inform the future of the Customer Success program at Miro
- Visual Collaboration, Agile methodology, and Gainsight knowledge is a plus (not required)
Miro stands out as a leading visual workspace platform, trusted by over 60 million users and 99% of Fortune 100 companies, offering a comprehensive suite of tools for collaboration, data visualization, and product development. The company's commitment to customer-centricity is evident in its features that allow teams to align with customer needs, visualize priorities, and accelerate time to market. Additionally, Miro's robust enterprise-grade security, including advanced security integrations and data governance solutions, ensures a secure and compliant environment for businesses of all sizes.
Company Stage
Series C
Total Funding
$477.6M
Headquarters
San Francisco, California
Founded
2011
6 month growth
↑ 5%1 year growth
↑ 25%2 year growth
↑ 73%Benefits
Excellent Medical, Dental + Vision health benefits
Competitive salaries + Flexible time off
401k matching + Competitive equity package
Free lunches + Office snacks
Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
Distributed team across offices globally