Circulation Assistant II

The Pratt Library has an opening for a Circulation Assistant II to work in the Central Library Circulation Department.This role involves engaging with the public, supporting circulation processes, and ensuring a high-quality customer experience. The position also includes acting as a Passport Acceptance Agent.

This position will be required to work on evenings and weekends, as well as additional branch assignments. This position reports to the Circulation Manager.

Department:  State Library Resource Center

Location:  400 Cathedral Street Baltimore, MD 21201

Salary:  $37,129 to 42,558 per year

Job Type: On-site Full-Time, Benefits Included

Summary of Duties:

• Customer Service: Greet library visitors, respond to questions, and provide information about agency procedures and operations.

• Circulation Support: Manage routine tasks such as customer registration, issuing library cards, processing library materials, updating customer records, monitoring email, and occasionally other administrative duties.  

• General Administration: Organize office supplies, sort mail, and handle cash purchases.

• Passport Processing: Serve as a Passport Acceptance Agent, including processing applications, taking photos, collecting fees, and maintaining the office schedule.

Minimum Qualifications:

• Graduation from an accredited high school or possession of a GED certificate.

• One (1) year of experience in customer support and/or administrative support.

• One (1) year of experience with MS Office suite (Word and Excel) and Google Suite.

• Experience using a variety of technologies including Internet browsers, digital resources, mobile devices, and standard office software and email.

• Physical Requirements: Physical exertion such as standing; or recurring activities such as bending, crouching, reaching; pushing loaded book trucks; or recurring lifting of moderately heavy items such as boxes of books or journals.

Preferred Qualifications:

• Experience working in a library or education setting.

• Experience handling cash and cash payments.

• Experience working with vulnerable populations or communities.

• Experience using inventory control systems such as Sirsi Workflows, or other library management systems.

• Experience providing user instruction/teaching customers to use resources or products.

Required Knowledge, Skills and Abilities: 

• Excellent communication and people skills and requires working with both the public and internal staff.

• Quick learners with a high aptitude for customer service and organizing.

• Self-motivated, patient, flexible, and team players.

• Ability to read small print. 

• Aptitude for accuracy and the ability to follow instructions. 

• Proficiency with computers, and technology. Knowledge of Microsoft Office Suite software programs and Google Applications at an intermediate level. 

• Ability to deal courteously with other employees and the public, both in person and by telephone. Ability to locate and retrieve information from a variety of sources and to compile the information following general directions. 

• Ability to read, interpret, and follow prescribed word processing operating instructions. 

• Demonstrates a proactive attitude toward embracing new challenges and tasks across different branch locations.

• Strong problem-solving skills to address unique situations encountered in diverse branch settings.

• Maintains effective communication and collaboration with teams across all assigned branches.

Position of Trust: 

The work of this class has been declared a Position of Trust. A Criminal Background Investigation is required. Appointees must authorize the release of criminal conviction information from the Maryland State Police. 

Please Attach Your Resume.