Engagement Manager

What You’ll Do

• Build and manage strategic client relationships across all levels of leadership.
• Own the consultative execution of generative AI tools within our enterprise clients.
• Meet/exceed financial and strategic business targets related to held accounts.
• Embed deeply in clients from a relationship and programmatic perspective, with strong use cases.
• Expand our footprint within a client, with usage and revenue increases YoY.
• Execute a consultative methodology to drive client behavior change against priorities.
• Collaborate on the presale processes, including piloting, alongside the Sales team.
• Lead contract renewal processes, with support from the VP of Sales on negotiations.
• Manage the contracting and invoicing processes alongside our operations team.
• Contribute to product improvements leveraging deep understanding of client needs.
• Identify new opportunities to expand our platform’s impact at our existing clients
• Expanding knowledge of machine learning, trust & ethics in AI, successful integration and our clients’ industries in general. This is an evolving space.

What We’re Looking For

• 4+ years of professional experience in consulting. Track record of client servicing excellence and high quality delivery for complex senior clients. A focus on L&D and org practice is preferred.
• Experience building strategic relationships that drive commercial growth.
• Rapidly translate ideas and strategies into the right outcomes, adapting to changing circumstances with agility.
• Ability to diagnose a variety of problems, break them down into manageable pieces, and put them back together in an impactful way. 
• Proven ability to collaborate with busy leaders at all levels, including the C-Suite, to drive initiatives forward.
• Proven ability to keep the moving parts of many workstreams on track; natural attention to the small details that make for great experiences.
• Outstanding verbal and written communication skills, including the ability to adjust styles to the audience.
• Comfort with data (Excel) to organize information in a value-added way.
• Highly motivated and self-driven, with a strong desire to exceed expectations. A natural sense of urgency and not easily deterred by roadblocks.
• Growth mindset and willingness to continuously learn through high-quality feedback.
• Clear motivations for wanting to join an Series A startup focused on generative AI, LLMs and ML and also the topic of Learning and Development, Teams. 

What you’ll get

• Ownership of projects and strategic priorities.
• Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
• Options from day one, which means you will be on the ownership track right away.
• Competitive salary and equity packages.
• Comprehensive health coverage (medical, dental, and vision) from day 1.
• Provision of anything you need to be successful -  learning tools, hardware, office equipment, software, access to a WeWork etc.
• 401k optionality for US based employees
• Generous PTO, company-wide R&R shutdowns and paid leave for parents. 
• A phone and remote office stipend as needed.