Operations and Delivery Manager / Senior Associate
Posted on 3/17/2023
INACTIVE
Organizes complex data for comprehensive cancer care and research
Company Overview
COTA stands out as a leading company in the healthcare sector due to its unique blend of medical and technical expertise, which it uses to organize complex, real-world data into a comprehensive picture of cancer. This approach not only advances care and research but also enhances clinical trials and accelerates the development of new therapies. The company's commitment to creating a clear path to care for everyone affected by cancer, coupled with its ability to leverage valuable data sources, positions it as a competitive player in the industry.
Data & Analytics
Company Stage
Series D
Total Funding
$109M
Founded
2011
Headquarters
, New York
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 7%2 year growth
↑ 44%Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
SQL
JIRA
Data Analysis
Excel/Numbers/Sheets
Requirements
- Internal and external relationships in the life sciences space
- Experience working quantitatively with large sets of healthcare data
- Experience working in cross-functional teams and with stakeholders at different levels
- Experience end-to-end problem solving from problem identification through solution implementation and client communication
- Experience working at an in-person, small start-up culture
- Undergraduate degree in business administration, public health, biological sciences, engineering, or mathematics. Other degrees of focus considered provided relevant experience exists
- 3-6 years of experience working at a top consulting firm in a client-facing role, preferably with a healthcare focus. Experience at a healthcare-focused data/analytics or technology firm is also considered. Depending on years of experience and qualifications, the candidate may be considered for the Senior Associate role
- Demonstrated project management experience with the ability to handle multiple projects at the same time. Must be able to create and manage work plans as well as provide both high-level oversight and day-to-day operational support
- Exceptional communication skills, with the ability to synthesize and translate technical content to a variety of audiences. Agility to work across and develop relationships with diverse, cross-functional teams
- Proficient in the use of analytical tools, including Microsoft Excel
- Natural ability to stay organized and desire to reduce complexity
- Interest in engaging directly with oncology provider organizations and/or biopharma partners to help advance their research and business-related strategies using RWE
- Interest in COTA's offerings, curiosity to learn the nuances of healthcare data, and passion to impact the future of healthcare delivery
- Based in New York. Occasional travel is required
Responsibilities
- Understand COTA's business model, datasets, and LS delivery workflow in detail
- Gain understanding and engage in assigned LS projects from contractual obligations through project plan development and tracking to implementation with cross-functional stakeholders
- Understand COTA ways of working, including internal tools/platforms/policies and key meeting engagement
- Socialize and build key relationships to work effectively in this cross-functional role through participating in COTA's social events and actively asking questions and problem-solving to create efficiencies and improve the company
- Deliver multiple disease portfolios and manage issues and risks during project execution
- Provide ongoing client support as the point person for LS project delivery and maintain high level of customer satisfaction while balancing internal team burden
- Scope and/ or plan implementation of optimization initiatives (internal or external) to improve COTA's current business
- Identify/ support internal initiatives of interest to drive quick wins
- Fully and independently manage the disease portfolios you own
- Provide ongoing client support as the point person for LS project delivery and maintain high level of customer satisfaction while balancing internal team burden
- Scope and/ or plan implementation of optimization initiatives (internal or external) to improve COTA's current business
- Be experienced in LS delivery processes and how to drive ongoing process optimization
- Be experienced in handling complex and new client requests
- See company-wide positive outcomes from cross-functional initiatives you have lead
- Own complex projects and deliverables, leading internal and external coordination efforts throughout the delivery lifecycle. Ensure successful delivery of RWD products and services
- Independently manage multiple projects by leveraging various project management tools. Develop work plans and drive towards stated goals, leading oversight and execution efforts. Track progress, mitigate risk, and resolve issues
- Effectively communicate with internal stakeholders. Lead and inspire cross-functional teams internally and achieve consistency in alignment on goals, status, required actions, and impact
- Expertly manage client relationships. Set clear expectations and consistently meet or exceed them. Serve as an effective liaison between internal teams and clients. Create, review, and sign off on customer-facing presentations and deliverables
- Prioritize both independent and team-based problem-solving and issue resolution. Work to define the problem, generate and evaluate alternative solutions, and implement solutions
- Proactively identify opportunities to improve processes and streamline internal operations, collaborating cross-functionally to structure, measure, execute, and scale. Drive knowledge and adoption at multiple levels of the organization
- Contribute to thought leadership for the development and refinement of product offerings across COTA's customer segments
Desired Qualifications
- Familiarity with data analytics and/or oncology
- Experience in technical implementations preferred
- Experience in direct oversight and supervision of junior team members
- Familiarity with project management tools, such as Jira, Microsoft Project, or other work planning and prioritization tools
- Proficiency in SQL Workbench