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Senior Customer Success Manager
Posted on 7/18/2022
INACTIVE
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Science
iOS/Swift
Management
Marketing
Excel/Numbers/Sheets
Requirements
  • 5+ years of Customer Success Management or Account Management
  • Ability to travel when necessary
  • Proven customer management skills with complex accounts
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
  • Creative, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft Excel
  • Excellent communication and presentation skills
  • Self-starter who excels under ambiguity in a fast-paced, deadline oriented environment
  • Passion for e-commerce and new technology
Responsibilities
  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
  • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify and successfully close renewals and expansion opportunities within your book of business
  • Develop collateral and conduct periodic business reviews with client executive teams
  • Ensure swift resolution of account issues by using resources from cross-functional teams
  • Provide executive oversight and client communication
  • Work with Marketing to identify and convert successful customers into advocates
  • Embody Signifyd values and serve as a role model for other team members
Desired Qualifications
  • Background in e-commerce, payments, fraud or data science is a plus
Signifyd

201-500 employees

Commerce fraud protection