Full-Time

Client Services Associate

Posted on 9/9/2026

First Interstate Bank

First Interstate Bank

5,001-10,000 employees

Regional community bank with wealth management

No salary listed

H1B Sponsorship Available

Billings, MT, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Microsoft Office
CRM
Word/Pages/Docs
Data Analysis
Excel/Numbers/Sheets
Microsoft Outlook
PowerPoint/Keynote/Slides

Get referred to First Interstate Bank

See people who can refer or advise you

Requirements
  • Strong communication and client service skills, demonstrated through regular coordination with internal and external stakeholders and successful completion of projects or service requests.
  • High attention to detail and accuracy, evidenced by consistently producing error-free work, managing multiple deadlines, or handling high-volume tasks in fast-paced environments.
  • Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, demonstrated through hands-on use to create documents, analyze data, develop presentations, and support day-to-day workflow.
  • Willingness to obtain certifications or licenses specific to the role; training and sponsorship are provided.
  • A high school diploma or General Education Degree is required.
  • One to three years of experience in financial services, banking, trust, wealth management, brokerage, or a related field is required.
  • Related certifications or licenses are preferred.
Responsibilities
  • Initiate and schedule appointments with new and existing clients and gather necessary information prior to meetings.
  • Serve as a primary point of contact for client inquiries regarding general account activity, documentation, and service requests.
  • Support the onboarding of new client accounts by gathering documentation, preparing forms, and coordinating with internal teams.
  • Process account maintenance requests such as beneficiary changes, address updates, distributions, and account transfers.
  • Assist in preparing client meeting materials, reports, and follow-up correspondence.
  • Maintain accurate and compliant client records and ensure all documentation meets regulatory standards.
  • Monitor and respond to daily client requests with strong attention to detail and service quality.
  • Work closely with operations and trust administration teams to resolve issues efficiently.
  • Support Wealth Advisors, Financial Consultants, Trust Officers, Retirement Plan Specialists, and Retirement Plan Advisors in daily administrative tasks and workflow management.
  • Perform other duties as assigned.
Desired Qualifications
  • Experience with customer relationship management or trust and wealth management software is preferred.
First Interstate Bank

First Interstate Bank

View

First Interstate Bank provides retail and commercial banking and wealth management across 14 Western states. Its products include checking and savings, loans (mortgages and business loans), deposits, and wealth-management services like investment advisory, trust, and retirement planning. It differentiates itself through a strong community focus, local involvement, and relationship-based service rather than an impersonal national model. Its goal is to help individuals, families, and businesses grow and prosper through dependable financial services and community support.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Billings, Montana

Founded

1968

Get referred to First Interstate Bank

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 net income hit $83.9 million after the $19.5 million Nebraska gain.
  • Net interest margin expanded to 3.48% in Q2 2026, the ninth straight increase.
  • Management repurchased 1.9 million shares in Q2 2026 and lifted authorization to $450 million.

What critics are saying

  • Q2 2026 loans fell $447 million after criticized-credit payoffs and runoff.
  • Nebraska branch sales and closures shrank deposits to $21.4 billion, weakening franchise density.
  • If deposit runoff and loan contraction persist through 2027, core earnings stall and buybacks stop.

What makes First Interstate Bank unique

  • Billings-based FIBK spans 10 states, blending local branches with regional scale.
  • Believe in Local grants fund 40 nonprofits yearly, deepening community loyalty.
  • On-Ramp treasury onboarding automates cash management, reducing implementation friction for business clients.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Paid Vacation

Child Care Assistance Program

401(k) Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Wellness Program

Company News

Grow Omaha
Aug 27th, 2026
The August 27th non-profit news.

The August 27th non-profit news. August 27, 2026 Heartland Hope Mission's West Omaha location off West Center Road & Industrial Road reopened this week with expanded services including a disaster response center and baby boutique. Thanks to a new partnership with Metropolitan Community College, The Bay is providing a manufacturing-focused gap-year program designed to help Omaha-area young adults build technical skills, earn industry-recognized credentials and explore pathways into skilled employment or continued education. The Bay's Gap Year model is designed to help young adults build confidence, professional skills and a clearer sense of direction. The Omaha manufacturing cohort expands that model by pairing career and life planning with technical training and direct exposure to local employers. The 16-week program will run from August 31 through December 21, and is open to young adults ages 18-24. Wells Fargo Foundation this month awarded two grants which will benefit Metropolitan Community College. First, a $1 million grant will expand access to construction education, increase student scholarships and strengthen affordable housing partnerships with MCC. A second, $250,000 grant to HomeWoven, a nonprofit focused on housing stability, will support the construction of affordable homes in South Omaha while creating an expanded internship program with MCC, enabling students to learn on the job through hands-on housing development experience. Before passing the mayor's 2027 budget, the Omaha City Council unanimously voted to reallocate $40,000 from nonprofit One Omaha, which aims to empower people where they live with education, training and engagement to develop thriving neighborhoods, to Food Bank For The Heartland. Lift Up Sarpy County's annual fundraiser, Shining Stars, is taking place September 17 at Peter Fink American Muscle Car Museum. Google and First Interstate Bank will be honored as Shining Stars recipients this year. Pottawattamie Arts, Culture, and Entertainment (PACE), a non-profit dedicated to providing a sustainable, highly active art community, hosts its fundraiser event on Friday, August 28. PACE Interactive 2026: The Golden Age of Hollywood will be held at the Hoff Family Arts & Culture Center in Council Bluffs. Guests will see theater, symphony, ballet performances and indulge in cuisine by Kitchen Council culinary artists.

BridgeTower Media
Aug 24th, 2026
OriginPoint hires Michelle Oddo as Colorado mortgage branch manager.

OriginPoint hires Michelle Oddo as Colorado mortgage branch manager. First Interstate names Michelle Hanley director of enterprise risk management. In brief: * First Interstate names Michelle Hanley enterprise risk director * Hanley to oversee corporate, model, operational, third-party risk * Hanley has nearly 20 years of financial services experience * Hanley previously executive vice president at FirstBank Hanley will oversee the bank's corporate risk, model risk, operational risk and third-party risk management programs. She has nearly 20 years of experience in financial services, including work in regulatory compliance and corporate governance. She most recently served as executive vice president of enterprise risk management, third-party risk management and legal at FirstBank, where she led risk management and oversight programs. Hanley graduated from the University of Colorado Boulder's Leeds School of Business, the Colorado Bankers Association's Bank Advocacy Program and Pacific Coast Banking School. She holds the certified enterprise risk professional designation from the American Bankers Association. First Interstate is headquartered in Billings, Montana, and operates nearly 300 offices across 10 states, including Colorado. The company provides banking and wealth management services.

Newport News-Times
Jul 25th, 2026
$30M investment to support Oregon sawmill expansion project.

$30M investment to support Oregon sawmill expansion project. * U.S. Department of Agriculture * 3 hrs ago * 0 U.S. Department of Agriculture Rural Development Oregon State Director Jim Carmack today announced that Clatskanie Scion LLC will receive $30 million to finance a new sawmill. Clatskanie Scion LLC will use the funding to expand operations for Myers Woodline to manufacture industrial lumber products and bolster the region's timber industry. This project includes construction to permanent financing for a new sawmill and installation of related equipment and is expected to create at least 35 jobs. "Agriculture Secretary Brooke Rollins and the Trump Administration is increasing domestic timber production and unleashing America's affordable and reliable energy sources," said Carmack. "This project is a win for job creation, rural prosperity and timber production in Oregon. It helps turn would-be excess forest fuel into valuable products while supporting local businesses." "Oregon's working forests depend on a strong wood products industry and investments like this one keep that relationship productive," U.S. Forest Service Pacific Northwest Region Regional Forester Jacque Buchanan said. "Turning excess forest fuels into marketable timber supports active management, reduces wildfire risk, and sustains the rural communities that have always been part of how we care for these lands." "The ultimate goal of USDA Rural Development's business programs is to support rural job growth and economic opportunity," said Mandie Cole, Business Programs Director for USDA Rural Development in Oregon. "This project is an example of that, and we're excited to witness the economic benefits that will play out over the long-term." This project is funded through USDA's Timber Production and Expansion Guaranteed Loan Program (TPEP) and Business & Industry Guaranteed Loan Program in partnership with lender First Interstate Bank. TPEP is made possible by a partnership between the USDA Rural Development and the U.S. Forest Service and ensures sawmills and other wood processing facilities have the necessary funding to establish, reopen, expand, or improve their operations. The program also helps address the wildfire crisis by investing in local sawmills that clear out dangerous fuel in its forestlands, helping to remove the most immediate threats to communities, critical infrastructure, and natural resources. Since its inception, USDA has invested $165.2 million through TPEP in the states of California, Idaho, Kansas, Louisiana, Maine, Nevada, Oklahoma, Oregon, Virginia, and Wisconsin.

Yahoo Finance
Jul 24th, 2026
First Interstate BancSystem Q2 net income rises to $83.9M on margin expansion and branch sale gain

First Interstate BancSystem reported second-quarter 2026 net income of $83.9 million, or $0.87 per diluted share, up from $60.2 million, or $0.61 per diluted share, in the first quarter. Results included a $19.5 million gain from a branch transaction. Net interest income rose 0.7% to $202.2 million, with the fully taxable equivalent net interest margin expanding to 3.48% from 3.43% in the prior quarter. This marked the company's ninth consecutive quarter of margin expansion. Loans declined $447 million during the quarter due to accelerated payoffs, particularly in criticized loans and credits with limited relationship value. Total deposits fell $441.7 million to $21.4 billion, partly reflecting the sale of $244 million in deposits from the Nebraska branch transaction. The company repurchased approximately 1.9 million shares for $69 million during the quarter.

Bigfork Eagle
Jul 22nd, 2026
Creston Fire Department named recipient of surprise $25,000 grant from First Interstate Bank.

Creston Fire Department named recipient of surprise $25,000 grant from First Interstate Bank. Volunteers of the Creston Fire Department stand with employees from First Interstate Bank after the surprise presentation of a $25,000 grant on July 16. (Elsa Ericksen/Bigfork Eagle) Bigfork Eagle | July 22, 2026 12:00 AM With evening thunderstorms brewing on the horizon, a dozen volunteer firefighters from Creston Fire Department delayed their weekly training last week as Susan Williams, a Many Lakes resident and First Interstate Bank employee, profusely thanked the group for all they did in the community. Softspoken and admittedly frightened of public speaking, her words were hard to hear over the traffic rushing past Fire Station 251. What wasn't difficult to hear, though, were the audible gasps when Williams flipped over the jumbo check in her hands and revealed an unexpected number: a $25,000 grant to the Creston Fire Department. The gasps gave way to whoops of joy, and a few firefighters, sounding incredulous, shouted, "Thank you!" Some wiped tears from their eyes, and all looked shocked at the surprise gift. The Creston Fire Department was one of 40 recipients of First Interstate Bank's "Believe in Local" initiative. In its fifth year, the program doles out forty $25,000 grants to nonprofits making a difference in their community, according to First Interstate Foundation's Executive Director Amberly Pahut. Creston Fire Department was selected from a pool of more than 620 nominees across a dozen states. "It's really about how you show up for your community," said Pahut. "This is an entire group of volunteers who are amazing. They are called on at some of the hardest times in people's lives, and there are some things that are incredibly tragic, but at the same time, they're the first beacon of hope, and that's incredibly important." "The money is really nice, and we can use that very much because we're all volunteers here," said Fire Chief Gary Mahugh, moments after receiving the check. "But it's the community support that probably means the most to everybody; just having people that believe in what we do. It's a tough job. We don't get a lot of thanks usually, and it's just nice to be recognized for what we do." Established in 1957, the Creston Fire Department covers 83 square miles and is staffed entirely by volunteer personnel. The department's 30 volunteers responded to more than 400 calls in 2025, a number that has nearly doubled in the last decade as Creston has grown. The department receives funding from Flathead County, around $272,000 a year or $23 per person in the Creston Fire District. According to the department, the district tax levy has not increased since the department was established. The fire department instead relies on donations to supplement funding from the County and purchase the necessary fire and medical equipment, personal protective gear and wildland fire gear. Currently, Creston Fire is undertaking the ambitious goal of constructing a new fire station, to replace Fire Station 251 which has been in use since the 1960s, entirely using fundraised dollars. The aging building is not designed for modern fire equipment and barely accommodates the weekly training sessions held there. First Interstate Bank considered these factors when selecting Creston Fire Department for the grant. Pahut explained that organizations are first nominated by employees at First Interstate Bank across all departments. The nominations are then reviewed by the selection committee who look for organizations that contribute to the revitalization of neighborhoods and strengthen communities. Williams, who lives in Many Lakes, nominated the Creston Fire Department. Other Flathead Valley organizations that have received a grant from the Believe in Local initiative in the last five years include the Center for Restorative Youth Justice, North Valley Food Bank, Flathead Food Bank and Whitefish Community Foundation. Mahugh said the department has not yet decided what they will spend the grant on, but as they continue to fundraise for the new fire station, the additional money will be helpful. "We have a lot of investment in the new building," Mahugh said. "Very likely the grant will be for some specialty items in that station." But most importantly, Mahugh said, the grant represents an investment in the Creston community itself, not just the Creston Fire Department. "When people donate money, they're not really giving it to us. They're making an investment. They're partnering with us," he said. "So if they if they ever have to call 911, they expect to see that money returned. They want trained people to help them in an apparatus that functions and are able to take care of the chaos that they're not bale to contain and control. That's where they want that money to come back." Reporter Elsa Ericksen can be reached at 406-758-4459 or [email protected]. If you value local journalism, pledge your support at dailyinterlake.com/support. Sponsored Content See If Your Resort Qualifies