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Solutions Engineer Ii
Posted on 2/25/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Hubspot
JavaScript
JIRA
HTML/CSS
Java
Management
Marketing
MySQL
Oracle
PHP
Postgres
Redis
REST APIs
Salesforce
SCRUM
SQL
Python
Requirements
  • Strong technical skills: 2-5 years of experience working with JavaScript, HTML, CSS, SQL, REST APIs and a plus for Python / PHP
  • 1-3 years of hands on expertise with databases like Postgres, MySQL, Oracle, Redis, Cassandra, etc
  • Hands on expertise with Cloud based solutions like Amazon S3, Amazon EC2, VMware, etc
  • Familiarity with ticketing tools like ServiceNow, JIRA, agile project management methodologies like Scrum
  • Exceptional interpersonal communication and customer facing skills, and excellent written and verbal communication skills, both in tone and technical descriptions
  • Customer-focused with a desire to provide the best experience
  • A can-do attitude and willingness to adapt to multi-tasking throughout the day
  • Self-motivated with strong critical thinking skills and problem solving skills
  • Bachelor's Degree in Computer Science, related field or equivalent experience
Responsibilities
  • Be the go-to technical product expert for RollWorks to design, and implement simplified B2B integrations
  • Drive pixel implementation directly on the customer's website using NextRoll's JavaScript/HTML tags, or through tag management solutions
  • Help implement bi-directional CRM integration with Salesforce, Marketo and Hubspot for Account Based Marketing (ABM)
  • Solve complex integration problems while onboarding new B2B customers and get them live faster by ensuring that best-practices are followed
  • Identify and triage urgent issues, work with our core engineering teams as needed for reporting product bugs, new features and improvement requests
  • Escalating system wide issues and incident management including sending internal and external communication to all NextRoll employees and customers globally
  • Provide exceptional post launch customer support within defined SLAs and help reduce customer churn
  • Work cross functionally with Support engineering, Product engineering, Customer Success and other teams
  • Troubleshoot, diagnose and resolve why NextRoll platform features don't work as intended for certain customers
  • Implement internal development tools to automate manual error prone tasks - eg: using Java, Javascript and consume Platform REST API's
  • Develop relationships with third party vendors and suppliers for their integration with NextRoll
NextRoll

501-1,000 employees

Machine learning for marketing technology
Company Overview
NextRoll's mission is to level the playing field for businesses of all sizes by creating a reliable and understandable platform.
Benefits
  • Healthcare - 100% coverage for medical, dental, and vision insurance.
  • Paid Time Off - Four weeks of PTO per year.
  • Wellness Programs - Fitness classes, onsite clinics, fun speakers, and more.
  • Family - 100% base salary for 6 weeks.
  • Snacks and Drinks - An assortment of food and beverages to keep you going.
  • Team Outings - Quarterly trips to help connect with your team.
Company Values
  • Growth - We hire great people and help one another grow.
  • Loyalty - We do right by our customers and community.
  • Innovation - We build innovative products that work for a lot of people.
  • Resourcefulness - We do more with less.
  • Fun - We take work seriously – not ourselves.
  • Transparency - We are open and authentic.