Mid-Level End User Executive Support Specialist

Mid-Level End User Executive Support Specialist

Company:

The Boeing Company

Boeing’s Specialized United States (US) Infrastructure Operations Organization is currently seeking a Mid-Level End User Executive Support Specialist to join their team in Hazelwood, MO or Berkeley, MO.

This individual will provide direct computing, networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and lead activities to meet executive needs while ensuring strong customer relations.

This role directly supports our Air Dominance (AD) programs. You will be tasked with installing, operating, securing, and maintaining the dedicated Program Information Technology Infrastructure necessary for delivering products to our customers. We offer Enterprise capabilities within closed networks, encompassing standard office functions, application development stacks, engineering workflows, vulnerability remediation, and more.

Position Responsibilities:

• Ensure premium Information Technology (IT) support to all levels of executives including staff

• Provide day-to-day operational support for Video Teleconference Center (VTC) systems (endpoint troubleshooting, room Audio Visual (AV) hardware, codecs, cameras, microphones, displays)

• Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution

• Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment

• Lead process improvements with internal and external partners to develop and execute integrated technologies

• Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs

• Inform customers of technology advancements as applicable

• Provide user training and quick reference guides for common VTC tasks and best practices

• Provide comprehensive computing and VTC support at customer meetings

• Perform the restoration of routine to complex computing service operations

• Provide comprehensive computing support in isolated environments from the desktops to the servers

• Provide broad range of basic systems and application support

• Provides technical support and assistance to customers, whether on the phone or in person

Basic Qualifications (Required Skills/Experience):

• Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)

• 3+ years of Windows or Linux system administration experience

• Experience with Webex facilitation and experience with VTC meeting structures

• Experience with basic audio/video troubleshooting

• Experience supporting computing in isolated environments for desktops and servers

• Experience with troubleshooting and repairing computing system hardware and software

• Experience troubleshooting operating system and installation problems

• Ability to work flexible hours, including on call support as needed (including weekends and holidays)

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree or higher

• 3+ years of team lead experience in an Information Technology (IT) environment (preferably Operations)

• Experience with Customer Service

• Experience with Windows Operating Systems including the full range of Windows Server and Desktop Operating Systems (Server 2003-2016, Windows 7 and 10)

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $88,400 – $119,600

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

This position offers relocation based on candidate eligibility.

Export Control Requirement:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

The position is contingent upon program award

Shift:

Shift 1 (United States of America)

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