Full-Time
Branch Operations Manager
Updated on 9/12/2026
Royal Brass
No salary listed
Hueytown, AL, USA
In Person
Travel to customer sites may be required.
Bachelor's
Category
 Operations & Logistics |
|---|
Required Skills
Microsoft Office
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
- A minimum high school diploma is required; a bachelor's degree is preferred or equivalent.
- At least 5 years of management or equivalent experience is required.
- Experience in warehousing, customer service, purchasing or inventory control, and industrial distribution is required; original equipment manufacturer and maintenance, repair, and operations experience is desirable.
- Experience in the hose or fluid power industry is desirable.
- Demonstrated competency in hiring, developing, and evaluating staff is required.
- Effective listening, verbal and written communication, and negotiating skills are required.
- Strong analytical and problem-solving skills are required.
- Proficiency with personal computers and Microsoft Office software, including Excel, Word, and PowerPoint, is required.
- The candidate must not be restricted by an applicable non-compete or non-solicitation agreement.
- The candidate must be able to travel to customer sites as needed, use a computer keyboard, lift 50 pounds, stand for extended periods, and perform bending, stooping, and twisting as needed.
Responsibilities
- Oversee daily branch operations to ensure processes, work instructions, and safety protocols are followed.
- Establish process procedures and measurement standards for each associate.
- Maintain balanced product flow and eliminate backlogs or starved processes.
- Deploy resources to eliminate problem areas and ensure operations are timely and accurate.
- Track and display key branch metrics on the team board.
- Follow the hiring process and prioritize it until positions are filled.
- Follow performance-management processes through termination when necessary.
- Develop and implement a training strategy for continuous branch-team training and improvement.
- Mentor and coach future leaders and managers.
- Identify performance deficiencies using internal measurements, quality improvement reports, customer complaints, and observation.
- Lead regular team meetings to identify deficiencies, root causes, and corrective actions using QPIP or similar processes.
- Work with other branch, operations, and department managers.
- Monitor customer-service levels, resolve local service failures, and take action to maintain service excellence.
- Investigate customer complaints and make necessary adjustments to satisfy customers.
- Organize and lead regular team or branch meetings.
- Monitor and inspect branch key-performance-indicator data collection for accuracy and integrity.
- Hire and train new team members to fulfill position requirements and comply with company policies.
- Mentor higher-performing individuals.
- Resolve conflicts, disputes, and personnel issues with employees, customers, and vendors according to company policies and Clear Talk principles.
- Communicate and reinforce the corporate mission, vision, brand pillars, and values at the branch level.
- Develop and maintain positive relationships with current and new customers.
- Develop and maintain a comprehensive preventative-maintenance program for branch equipment.
- Work with vendors to improve relationships, maximize sales, and increase profitability.
Desired Qualifications
- A bachelor's degree or equivalent.
- Industrial distribution experience, particularly original equipment manufacturer and maintenance, repair, and operations experience.
- Experience in the hose or fluid power industry.