The Role

The Director of Operations Development will lead process, change and continuous improvement to ensure Genius Sports Operations delivers excellent customer, efficiency, commercial, people and risk outcomes needed, to continually optimize and improve

Main Responsibilities:

• Work with functional leaders to drive Operational Excellence across Operations, using lean6Sigma methodologies. Build a culture of continuous improvement, process improvement, waste reduction and act as lead on setting up lean improvement projects. Lead on value stream mapping exercises to drive efficiency & customer experience.
• Determine governance and cadence of reporting in Operations to drive the most effective structure
• Management of all performance data and dashboards in Operations – performance improvement management and delivery. Work with Data business partner on plan to us BI to drive performance improvements across Ops teams. Prepare high level performance reports & analysis on key areas of focus. Work with functional leaders on improvement plans.
• Full overview of resourcing in Operations, able to review capacity, optimize human capital and drive productivity in Operations
• Leading Scheduling Optimization by looking at a project to define how we should schedule resources across all functional teams and potentially running a cross functional resource scheduling team in future
• Define what data assurance means for Operations and lead quality improvement initiatives across Operations functions
• Work directly with Sales Engineering on all pipeline and process improvements – front end SPOC in Operations
• Lead digital transformation (RPA, AI, ML, tooling etc) – tying in with resourcing and scheduling to drive efficient use of resources. Work with product owners to drive forward with the prioritized developments (in-house and outsourced) to deliver highest business benefits.
• Improving Operations enterprise risk management, business continuity, audit compliance and mitigation planning
• Driving organizational change management through engagement, communication and change culture improvements

Required Knowledge & Experience:

• Knowledge of Operational Excellence principles and Lean6sigma practices and how they can be applied to improve operational efficiency
• In depth knowledge of data and analytics and how they can be used to develop operational performance. KPIs, reporting, dashboard management, data assurance, control window management & governance
• Experience in working with large customer facing Operational teams, leading development, and improvement programs
• Worked with Operational centres doing back off functions (Capacity planning, demand forecasting, scheduling, resourcing) and how they can be developed to improve front line effectiveness.
• Experience of working with functional leaders to deliver cost, customer, people and performance change programs

Required Skills and Attributes:

• Business Understanding: Comprehends the business environment and interrelationships between business functions and processes
• Awareness of financial issues and accountabilities of business processes and customer priorities and of the necessity for cost/benefit calculations
• Communication, Persuasion & Interpersonal Skills: Demonstrates commercial focus and acumen, using identified outcomes and appropriate critical success measures / benefits targets to shape project activity
• Strong and influential collaborator with great interpersonal skills. Builds trusted and effective working relationships at all levels with stakeholders, suppliers, colleagues and particularly with Sponsors and Senior Stakeholders.
• Communicates clearly, concisely, and confidently at the right level of detail. Has the ability to communicate to a variety of audiences across business functions and levels, tailoring messages appropriately Produces high quality outputs at the right level of detail that are clear, concise and relevant.
• Proven track record of tangible impact in a diverse role. Identifying and diagnosing business problems and turning into tangible action and improvement.

This role is eligible for Hybrid working - we will also consider remote candidates that are willing to travel to our sites as required.