Director of Operations Development
Posted on 3/14/2023
Genius Sports

1,001-5,000 employees

Sports data and technology
London, UK
Experience Level
Desired Skills
Data Analysis
Operations & Logistics
  • Knowledge of Operational Excellence principles and Lean6sigma practices and how they can be applied to improve operational efficiency
  • In depth knowledge of data and analytics and how they can be used to develop operational performance. KPIs, reporting, dashboard management, data assurance, control window management & governance
  • Experience in working with large customer facing Operational teams, leading development, and improvement programs
  • Worked with Operational centres doing back off functions (Capacity planning, demand forecasting, scheduling, resourcing) and how they can be developed to improve front line effectiveness
  • Experience of working with functional leaders to deliver cost, customer, people and performance change programs
  • Business Understanding: Comprehends the business environment and interrelationships between business functions and processes
  • Awareness of financial issues and accountabilities of business processes and customer priorities and of the necessity for cost/benefit calculations
  • Communication, Persuasion & Interpersonal Skills: Demonstrates commercial focus and acumen, using identified outcomes and appropriate critical success measures / benefits targets to shape project activity
  • Strong and influential collaborator with great interpersonal skills. Builds trusted and effective working relationships at all levels with stakeholders, suppliers, colleagues and particularly with Sponsors and Senior Stakeholders
  • Communicates clearly, concisely, and confidently at the right level of detail. Has the ability to communicate to a variety of audiences across business functions and levels, tailoring messages appropriately Produces high quality outputs at the right level of detail that are clear, concise and relevant
  • Proven track record of tangible impact in a diverse role. Identifying and diagnosing business problems and turning into tangible action and improvement
  • Work with functional leaders to drive Operational Excellence across Operations, using lean6Sigma methodologies. Build a culture of continuous improvement, process improvement, waste reduction and act as lead on setting up lean improvement projects. Lead on value stream mapping exercises to drive efficiency & customer experience
  • Determine governance and cadence of reporting in Operations to drive the most effective structure
  • Management of all performance data and dashboards in Operations - performance improvement management and delivery. Work with Data business partner on plan to us BI to drive performance improvements across Ops teams. Prepare high level performance reports & analysis on key areas of focus. Work with functional leaders on improvement plans
  • Full overview of resourcing in Operations, able to review capacity, optimize human capital and drive productivity in Operations
  • Leading Scheduling Optimization by looking at a project to define how we should schedule resources across all functional teams and potentially running a cross functional resource scheduling team in future
  • Define what data assurance means for Operations and lead quality improvement initiatives across Operations functions
  • Work directly with Sales Engineering on all pipeline and process improvements - front end SPOC in Operations
  • Lead digital transformation (RPA, AI, ML, tooling etc) - tying in with resourcing and scheduling to drive efficient use of resources. Work with product owners to drive forward with the prioritized developments (in-house and outsourced) to deliver highest business benefits
  • Improving Operations enterprise risk management, business continuity, audit compliance and mitigation planning
  • Driving organizational change management through engagement, communication and change culture improvements