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Position Title:
Student Success Navigator
Job Category:
Academic Staff
Employment Type:
Regular
Job Profile:
Retention Specialist
Job Duties:
Provides guidance to university students, ensuring they access vital resources for academic achievement. Focuses on increasing student retention through personalized support via in-person, virtual, and phone interactions. Assists with supervision of Peer Mentor program. Assit with Titan Takoeff Orientation and Welcome Week.
Our team is eager to welcome a new colleague and support a smooth transition as soon as possible—with an ideal start date of May 18, 2026. This role is meaningful to our work and our collaborative relationships throughout campus. We’re excited to connect with candidates who feel energized about joining us soon!
Key Job Responsibilities:
Student Advising, Outreach, and Retention Support
Serve as a consistent point of contact for designated caseload of students as they navigate their freshman-senior year at UWO and provide referrals to appropriate campus resources.
Meet with students who intend to withdraw from UWO to assist with barriers and understand institutional impact.
Facilitate proactive outreach to students, provide resources, and answer questions through phone, email, text, and in-person interactions.
Conduct 1-on-1 check-in appointment campaigns in Navigate to provide support for caseload of students.
Plan and execute academic recovery appointment campaigns to improve retention for students on academic probation.
Reply to Progress Report and Ad Hoc alerts issued by faculty in Navigate by providing necessary outreach, support, and resources to students to aid in retention to the University.
Facilitate follow-up communication for students flagged for concerns in data collection surveys and the progress report alert system.
Perform outreach to students through messaging campaigns and phone calls to encourage reenrollment for upcoming semester.
Maintain high knowledge about processes, programs, and services at UWO that are important to the successful retention of students throughout enrollment and degree completion.
Work collaboratively across the UW-Oshkosh community to support a successful first year at UWO for students.
Orientation, Transition, and Campus Programming Support
Assist with Titan Takeoff Day and communication processes.
Update students’ enrollment appointments in Titan Web to allow for seamless enrollment during their Titan Takeoff Orientation experience.
Assist with Welcome Week programing for all incoming students.
Student Data Management, Documentation, and Systems Utilization
Maintain accurate student records in Navigate including conversation history, reports and notes, and appointment summaries.
Leverage Salesforce as a communication tool to connect with prospective students through individual and bulk SMS messaging.
Administrative Support
Support office space with assistance of front desk coverage for NSRP and Career & Professional Development.
Answer NSRP phone line and provide timely responses to voicemails.
Monitor and manage NSRP office email account.
Peer Mentor Program Leadership and Supervision
Train, hire, and build strong rapport with student Peer Mentor team. Support Peer Mentors in outreach assisting students in their first year of college.
Plan and execute thorough training each semester for Peer Mentors and student staff across multiple campus offices.
Develop plan to provide Peer Mentors with assigned caseload of enrolled students and supervisor these 6+ mentors.
Guide Peer Mentors in leading appointments and conducting outreach to caseload of students.
Teach Peer Mentors how to accurately document, track, and report on all contact and communication with enrolled students in Navigate.
Coordinate end of semester celebration for Peer Mentors and Career Resource Specialists.
Department:
New Student and Family Programs
Compensation:
Starting at $48,000 commensurate with experience
Required Qualifications:
Bachelor’s Degree in a related field.
Demonstrated ability to support and serve diverse student or customer populations in a professional, equitable, and consistent manner.
Proven skills in meeting deadlines and reaching individual and organizational goals within prior experience.
Strong decision‑making and problem‑solving skills demonstrated professionally.
Demonstrated understanding and utilization of student information or other database management systems for work‑related purposes.
Demonstrated excellent written, verbal, active listening, and organizational skills.
Proven ability to successfully work both in teams and individually in a professional setting.
Experience in training and development of staff or stakeholders.
At least two (2) years of experience supervising employees or teams.
Preferred Qualifications:
Master’s degree.
Professional experience working in higher education, academic advising or student support services, admissions and recruitment, or enrollment management.
Experience in an educational setting including K-12.
Experience using a customer relationship management (CRM) system.
Experience utilizing Navigate or student interface system.
Experience in training and development with peer leaders or student mentors.
Experience supervising a team of student leaders and providing 1:1 and group support.
Education:
Minimum Degree Required: Bachelors
Preferred Degree: Masters
How to Apply:
Applicants must submit the following documents using the online application:
*Please use your application materials to speak to each of the qualifications for this position as listed above. Be sure to describe your relevant experience and areas of expertise, using specific examples from your work and education history. Applicants must complete all required fields and attach all required documents prior to submitting the online application.
All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process.
Note: Once you have attached your materials and submitted your application, you will not be able to go into the system and change them.
To Ensure Consideration: Applications received by the end of the day on 04/22/2026 are ensured full consideration.Applications received after that date may be given consideration. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.
Contact Information:
For questions regarding your application and additional options to apply, contact Human Resources at [email protected] or 920-424-1166.
Work Authorization
Unless otherwise indicated in the job posting, the University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UW Oshkosh is not an e-verify employer; therefore, STEM extensions are not options for work authorization.
Legal Notices:
Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.
CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/, or call UWO Police Department, at (920) 424-1212 for a paper copy.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.
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