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Full-Time

Senior Service Desk Analyst

Posted on 6/18/2024

CannonDesign

CannonDesign

1,001-5,000 employees

Provides architecture and design solutions

Consulting
Social Impact
Education

Senior, Expert

St. Louis, MO, USA

Category
IT Support
IT & Security
Required Skills
Communications
Customer Service
Requirements
  • Associate degree in Information Technology or a related field preferred
  • Minimum of 6 years of related IT experience
  • Strong customer service and communication skills
  • Knowledge of MS Windows 7/10 desktop, Microsoft Office, and VMWare vSphere
  • Microsoft Windows desktop and Server certifications preferred
  • Knowledge of various software applications such as Adobe CS Suite, Autodesk Products, Skype, Bluebeam, Rhino, Sketchup, Jive, Newforma, Box.net, V-Ray, MS Teams, GoToMeeting Argos, and Deltek Vision is a plus
Responsibilities
  • Provide end user support for local and remote users
  • Responsible for application support, configuration, and maintenance of architecture and engineering specific applications
  • Monitor Service Desk for tickets, monitor backup system, provide daily reports, file restores
  • Act as a subject matter expert for AEC industry applications
  • Consult users to determine present and future needs
  • Identify areas of operation that need upgraded end user equipment
  • Monitor system performance, provide security measures, troubleshooting, maintenance
  • Review technical manuals and brochures to determine equipment requirements
  • Set up and modify user accounts, regulate and monitor file access
  • Test and evaluate hardware and software for efficiency and reliability
  • Attend vendor training and stay updated on technology changes
  • Work with IT personnel and leadership in the design and evaluation of systems
  • Adapt and modify existing hardware and software to meet specific needs
  • Maintain network server files and backups, peripherals like printers, and active directory users and groups

CannonDesign specializes in Living-Centered Design, which strategically uses building solutions, immersive experiences, and data-driven facility solutions to improve human life and address complex issues. This approach not only leverages sustainability and resilience but also considers growth and impact in all their projects. Working at this company offers an opportunity to be part of a team that values thoughtful, impactful design work that leads to tangible advancements in various environments, making it a fulfilling place for professionals passionate about making a difference through design.

Company Stage

M&A

Total Funding

$2.7M

Headquarters

New York, New York

Founded

1945

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

6%