Manager – FTS Data Operations

At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.

Come join us in delivering better outcomes for our clients around the world!

What is the Manager - FTS Data Operations – Project Support & Shared Svcs group responsible for?

• The Manager - FTS Data Operations provides oversight support for FTS Data Operations teams which monitors and resolves issues within the Data Integration Enterprise Service Bus (ESB).  The Manager will manage a team that ensures that crucial FTS data is available and accurate as it flows into the ESB for storage and then flows onto the consuming systems (i.e. GMAX, Charles River, PMA)  

• The manager will ensure that the team logs and resolves any data, functionality, and/or system issues reported, track issues for further trend analysis and identify root cause and provide proposed resolutions, provide recommendations.

• The manager will partner with the FTS System Support and various FTT teams to resolve more complex data-related issues as well as provide data related reporting to the Data Governance teams.

• The manager will manage, supervise, plan and administer the daily work of assigned staff in order to ensure it is completed in accordance with departmental guidelines and ensure an effective internal control environment is maintained.  The manager will monitor staff performance measurements and provide timely feedback to both staff and management.

• The manager will be responsible for establishing new processes, workflows, and procedures related to creating a newly formed team.  They will also be responsible for running a team in a 24/7 support role including triage, prioritization and escalation of problems until resolution. The Manager will be the site manager for Hyderabad operations & Poznan Operations.

• The manager will interact with multiple business and technical departments as well as multiple levels of leadership. 

The Data Operations team is responsible for:

• Monitoring the FTS dashboard for the Data Integration layer, ensuring data feeds are meeting SLA's ensuring complete and timeous delivery of data and ensuring resolution of all data processing exceptions

• Ensuring that errors are properly communicated to the appropriate operational groups from the workflow monitor. 

• Liaise with FTS Operational Teams on data and data consumption related issues. 

• Tracking and identifying trends for review with operation groups to identify root cause, propose resolution, provide recommendations, conduct system test to validate the fixes prior to implementing changes.

• Partnering with technical groups to monitor, troubleshoot and resolve errors from any system interfaces to the investment management systems.

• Researching, analyzing and solving problems related to ESB data and any data services.

• Maintaining control procedures and performing data integrity audits as necessary in order to ensure the accuracy and integrity of data. 

• Responsible for managing global teams (Hyderabad & Poznan)

What are the ongoing responsibilities of Manager - FTS Data Operations - Project Support & Shared Svcs responsible for?

Performance standards:

• Ensure all daily work is completed timely, accurately and according to procedures.

• Create, maintain, recommend and implement efficient departmental processes and ensure departmental procedures are kept current and an effective control environment is maintained.

• Ensure uninterrupted service to internal clients.  Ensure regular feedback is provided to clients sending and consuming FTS data.

• Recruit staff, as necessary.

Productivity and efficiency:

• Monitor staff performance measurements and provide timely feedback to both staff and management.  Ensure timely updates to IPP. 

• Provide input into pay decisions.

• Ensure all management reporting is complete, timely and effective given any process or data changes.

• Ensure staff is effectively trained to execute their daily responsibilities.

Communication:

• Identify and communicate workflow and training deficiencies and develop resulting action plans, etc.

• Maintain a regular communication medium with business partners to discuss service levels and trends identified.

• Keep a current understanding of the appropriate group workflows (PM, Trading, Operations, Compliance) and ensure that changes are appropriately reflected in the ESB

Project Participation:

• Assist in projects to bring in new information to the ESB as well as new subscribers to the ESB.

People and Team Leadership:

• The Manager works with the Director on planning, strategic and development activities. 

• Manage all department activities and deliverables to ensure accuracy and timeliness standards. Manager is the primary contact for matters requiring escalation

• Lead the continuous enhancement of department processes, reports, and procedures

• Develop and implement standards of performance and best practices, including work planning/prioritization

• Provide development opportunities for direct reports to expand their skill-sets and foster their career growth.

• Set performance objectives for direct reports, review progress regularly, and conduct periodic and formal IPP evaluations.

• Promptly identify performance issues, and take appropriate remedial actions.

What ideal qualifications, skills & experience would help someone to be successful?

• Requires 8+ years of relevant industry experience

• 4-year College degree

• 3-4 years’ experience in Investment Management and Operations

• 2-3 years’ experience in Data Operations and management preferred

• 4-year supervisory experience of large staffs

• Solid understanding of financial markets, standard asset classes, and various security types

• Experience with relational databases and administration of systems.

• Experience building new business and technical functions and workflows, establishing and documenting procedures. 

• Preferred FTS Systems Experience

Work Shift Timings - 2:00 PM - 11:00 PM IST (Should be flexible)