Our fast-paced, creative, and collaborative environment is seeking a self-starting professional who can jump in with both feet to contribute to the overall education of our internal and external customers. Reporting to the Director, Product Education, the Senior (Sr.) Technical Writer is responsible for developing a variety of technical and user guides that includes but is not limited to online help content, user guides, job aids, product release notes, implementation and technical integration guides, data flow/system architecture diagrams and support decision trees, for a SaaS company in the healthcare industry. The Sr. Technical Writer interviews subject matter experts to develop and update materials and must be skilled in using the online Help authoring tool, MadCap Flare. The Sr. Technical Writer works closely with product managers, system developers, quality assurance engineers, implementation consultants, and integration engineers to understand and create deliverables.

At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Key Responsibilities:

Exhibits proficiency in writing technical documents, user instructions, data flow diagrams, proposals, and release communications
Plans, develops, organizes, writes, and edits content for online Help, product guides, job aids, implementation guides, release notes, and web content for internal and external customers
Assumes responsibility for managing one or more product areas
Researches and gathers technical and background information for inclusion in product documentation
Participates in product development and reviews to ensure GHX software products are easy to use
Contributes to the design of a comprehensive documentation and technical writing program that effectively communicates how to integrate, implement and use GHX solutions
Conducts needs analysis with internal stakeholders to identify teams’ needs
Works with technical staff to develop documentation requirements
Participates in user interface design reviews, as requested
Manages the translation process for education deliverables, as requested
Research industry best practices and advise management of process improvements that could save time and money
Collaborates with internal stakeholders, including product management, implementation and development teams, to ensure a smooth and timely transition of information out to customers
Leads special projects related to the development of online educational content
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.

Key Skills/Competencies:

Proficient in MadCap Flare Help authoring tool
Experience with source control solutions (MadCap Central, Perforce, SourceSafe)
Proficient in standard Windows-based applications (Word, PowerPoint, Excel)
Experience with collaboration software (Confluence by Atlassian)
Proficient in screen-capture technology (SnagIt, MadCap Capture, Snipping Tool)
Experience with a flowcharts or diagrams tool (Lucidchart, Visio)

Required Education, Certifications, and Experience:

Bachelor’s Degree in a related discipline, or combination of education and equivalent work experience
7+ years of experience in related field
Excellent writing, editing, and communication skills
Excellent interviewing skills
Customer-driven attitude and demeanor
Proficiency and knowledge of working with various types of systems and system interfaces
Ability to quickly synthesize new technology and present it in a concise, meaningful manner
Ability to think independently and solve problems with minimal supervision
Customer-driven attitude and demeanor
Strong organization, leadership, and project management skills
Able to work in a team environment with all levels of personnel
Comfortable learning new systems and system interfaces quickly
We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team. GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants.

Preferred Qualifications:

eCommerce or web-based application experience
Familiarity with web-conferencing solutions like Zoom or GoTo Meeting
Language translation knowledge (for example, English to German)
Healthcare industry, supply chain, or purchasing experience preferred but not required

Estimated salary range: $78,000 - $104,000

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

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GHX: It’s the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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