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Live Operations Engineer
Confirmed live in the last 24 hours
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Requirements
  • 3+ years of experience in the digital media space, ideally working with businesses of different sizes
  • Willing to work flexible hours including nights and/or Weekends
  • 3+ years working in the live online video ecosystem, with strong fundamentals in signal acquisition (via satellite downlink and fiber circuits) and live video workflows using SCTE markers
  • Strong communication skills and the ability to identify, prioritize and track critical paths to problem resolutions
  • Experience and knowledge managing Linear Programming Schedules, Linear or Broadcast EPG
  • Knowledge and/or experience of metadata concepts and feed formats (XML, JSON)
  • Experience leveraging advanced Excel skills and working in custom CMS tools superb communication skills - verbal, written, and presentation with ease and fluidity between technical and business topics
  • Working cross functionally with internal technical and business groups
  • Self-organized with a structured thinking approach to problem solving
  • Knowledge of OTT and live streaming platforms and technology
  • Bachelor's degree qualification in Business, Engineering or related discipline required
  • Self-motivated individual who takes ownership and is a highly collaborative team player
  • Able to work hours that may change from week to week and may include weekends and nights
Responsibilities
  • Work with multiple internal teams and content partners to organize schedules for upcoming live events
  • Provide operational support for multiple concurrent live streaming events
  • Be the sole owner of many Tier-1 live events for our customers making sure they have the highest quality experience
  • Be detailed oriented in organizing tasks between production, service partners, and directing other support engineers during live events
  • Work with senior engineers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes
  • Deliver event reports to the Live Operations leadership team
  • Aid in the development and testing of operational tools that improve efficiency through automation
  • Customer notification and workflow coordination with follow-up to maintain service level agreements
  • Assist in the training of new Live Event staff as the team grows
Desired Qualifications
  • An understanding of DAI/ SSAI Tech is a plus
  • Experience working with cloud based live streaming technologies is a plus
  • Understanding of DRM and other content protections schemes is a plus
  • Experience with live events such as premier sporting events, fashion shows and music concerts
Roku

1,001-5,000 employees

Streaming platform for television
Company Overview
Roku's mission is to be the TV streaming platform that connects the entire TV ecosystem around the world. The company connects users to the streaming content they love, and we enable content publishers to build and monetize large audiences and provide advertisers with unique capabilities to engage consumers.
Benefits
  • Unlimited vacation days
  • Medical, wellness, and financial benefits
  • Free snacks and access to fitness center at headquarters
Company Core Values
  • High performance
  • Proud to work here
  • Trust and responsiblity
  • Talent
  • Communication and context
  • World class product
  • Simple process
  • Excellent partnerships
  • Content standards
  • High ethical standards