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Virtual Support Coordinator
Posted on 11/9/2022
Remote • New York, NY, USA
Experience Level
Desired Skills
  • Experience using task management tools, preferably in a fast-paced operations or customer/patient service setting
  • Track record of operating effectively and comfortably within ambiguity, making the most of the tools available
  • Acquire data from multiple and diverse sources when solving problems
  • Use analysis to generate, evaluate, and act on strategic options and opportunities
  • Strong verbal and written communication skills
  • Available for full time hours including one midday shift a week (10am-7pm EST)
  • You speak native-level English, preferably bilingual in Spanish
  • Preferably experienced, educated, or interested in the public health space
  • Be an ambassador for patients by creating authentic and memorable human connections, over the phone, through texts and emails
  • Assist the patient and their care team by coordinating care -- setup and confirm patient visits, connect patient to medical and social resources
  • Maintain patient documentation through accurate records
  • Note and escalate recurring needs or roadblocks to patients receiving the best care
  • Navigate internal systems and workflows with expertise as the VST admin for scheduling, phone, and DME order platforms
  • Work collaboratively with Virtual Support peers to drive results on a daily basis
Company Overview
Galileo is a payment processing solutions platform, providing their customers with AI fraud detection.