ABOUT US

Traditional health care is broken. Galileo is here to fix it. We’re a rapidly growing health startup that combines intuitive design and clinical expertise to deliver affordable, quality care for all.

Galileans, as we like to call ourselves, are dedicated to flipping the traditional health care model into a modern solution for today—and beyond. Our empathetic, mission-driven culture puts our patients first, celebrates creative problem solving, and moves quickly to build great products. Our teams work collaboratively, so there’s plenty of day-to-day interaction. We believe in a hybrid, flexible working environment and have team members across the U.S. and the UK.

ABOUT THE ROLE

Reporting into the Manager, Virtual Support Team in the Operations Department, the Virtual Support Coordinator focuses on direct patient contact tasks and data management in pursuit of the best patient care. You provide expert level support to the Delivery care teams, including but not limited to scheduling patients, handling inbound calls, managing referrals, assisting with special projects, and organizing documentation across various tools. 

This is a remote position with the preference of residing in one of the markets Galileo covers.

Here’s what you’ll do:

• Be an ambassador for patients by creating authentic and memorable human connections, over the phone, through texts and emails
• Assist the patient and their care team by coordinating care -- setup and confirm patient visits, connect patient to medical and social resources 
• Maintain patient documentation through accurate records
• Note and escalate recurring needs or roadblocks to patients receiving the best care
• Navigate internal systems and workflows with expertise as the VST admin for scheduling, phone, and DME order platforms
• Work collaboratively with Virtual Support peers to drive results on a daily basis

ABOUT YOU

We would love to hear from you if you have the following or equivalent experience:

• Experience using task management tools, preferably in a fast-paced operations or customer/patient service setting
• Track record of operating effectively and comfortably within ambiguity, making the most of the tools available
• Acquire data from multiple and diverse sources when solving problems 
• Use analysis to generate, evaluate, and act on strategic options and opportunities 
• Strong verbal and written communication skills
• Available for full time hours including one midday shift a week (10am-7pm EST)
• You speak native-level English, preferably bilingual in Spanish
• Preferably experienced, educated, or interested in the public health space

COMPENSATION RANGE:   $22.00 - $30.00 per hour based upon prior experience, performance, and market dynamics

BENEFITS 

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account + match
• Company paid STD/LTD, AD&D, and Life insurance
• Paid Family Leave
• 401K + match
• Paid Time Off

HOW WE HIRE

Galileo is committed to hiring the best team possible to build health care that works for everyone. We value a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds—including, but not limited to—race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Galileo is an Equal Opportunity Employer and provides reasonable accommodations to applicants and employees with a qualifying disability or conflict with a sincerely held religious belief, unless doing so would cause an undue hardship or fail to eliminate a direct threat.

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