Full-Time
Customer Service Supervisor
Customer Service
The Brick
Canadian home furnishings retailer
No salary listed
Saint-Jérôme, QC, Canada
In Person
 People & HR (1) |
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- Relevant experience in customer service.
- Knowledge of sales systems.
- Experience managing personnel.
- Exceptional interpersonal and communication skills, both written and oral.
- Leadership skills and the ability to work under pressure and resolve problems.
- Strong time-management and organizational skills.
- Determination to motivate employees and achieve a high level of success.
- Willingness to promote excellence and pride in customer service and all aspects of the store.
- Flexibility to work different shifts, including evenings and weekends, as needed.
- Work closely with the store director and ensure that objectives are achieved.
- Supervise the department.
- Ensure a high level of customer satisfaction.
- Serve customers during busy periods.
- Lead and assist customer service advisors in resolving difficult cases.
- Maintain a high standard in customer account management.
- Perform other related duties.
The Brick is a Canadian retailer selling furniture, mattresses, appliances, electronics, and home products. The company operates stores and e-commerce channels supported by sales, financing, delivery, installation, warranty, and customer-care services. It serves households, homeowners, renters, property managers, online shoppers, and local communities. Its operating model centers on a retail and distribution network connecting stores, warehouses, delivery teams, merchandising, technology, and centralized operations. Teams work across retail sales, merchandising, warehousing, delivery, service, e-commerce, finance, and customer care. Teams support coordinated daily delivery.
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