Senior Human & Operational Performance Engineer II
Posted on 2/14/2023
San Francisco, CA, USA
Experience Level
Desired Skills
Data Analysis
  • Bachelor of Science in Engineering, Safety, Human Factors or a related technical degree
  • 2+ years of industry experience in human factors engineering, engineering test, systems engineering, or flight operations
  • Experience developing and evaluating human interfaces (e.g. workspace analysis, human modeling, ergonomics analysis, flight controls layout, human-computer interaction, etc.)
  • Real-time operations experience on a complex system that has high consequences in the event of failure (such as pilot, flight test engineer, spacecraft operator, high performance automotive, technical diving, etc.)
  • Demonstrate the ability to build trust and confidence with the operations team and influence continuous improvement for systems safety
  • Enjoy working in a collegial yet highly fast-paced and effective culture
  • Comfort with ambiguity; bias to action
  • Excellent judgment and ability to remain unbiased and independent throughout all safety activities
  • Proven track record of root cause analysis in complex human factors and SW/HW systems
  • Ability to learn quickly, starting with little information and quickly becoming an expert in your domain
  • Proven experience at communicating data driven decisions to leadership
  • Strong project management skills to coordinate multiple risk assessment work streams simultaneously
  • Serve as the operational safety representative on the Remote Assistance Risk Working Group
  • Identify and monitor key performance metrics and indicators to ensure both process and continuous improvement. Reports on safety issues, trends, & recommendations to the Remote Assistance Risk Working Group and our executives for the domains you support including updates to risk levels for future expansions
  • Perform risk assessment for safety critical operations using quantitative and qualitative methods
  • Evaluate human interfaces of Remote Assistance applications through safety analysis techniques including considerations for usability, mental load, ergonomics, and workload
  • Inform engineering designs of Remote Assistance software to account for human interface, usability, and ergonomics
  • Rapidly triage safety risk assessment and safety concern requests, events, and escalated issues to determine priority
  • Assist with the development and execution of an operational safety audit program strategy and plan to ensure effective operational safety controls implementation across all geographies, programs, and modes of operation
  • Perform frequent site audits and review field audit data to ensure operational safety controls are implemented and effective at the site. Conduct root cause analysis and implement corrective action plans to eliminate exposure to these risks at other sites
  • Review concept of operations, operational procedures, training materials and operational changes for hazards and develop operational safety requirements to embed in the process to control risks
  • Partner with the Safety & Systems team to develop methods to identify emerging risk trends and incorporate findings from commercial operations to the requirements and design process
  • Serve as the operational safety representative in urgent fleet safety concerns or severe incident crisis management response for off-hours emergencies
Desired Qualifications
  • Proficiency in extracting insights from and applying expert-provided data in the form of quantitative risk assessments, reliability analysis, and/or statistical data analysis
  • Expertise in Human & Organizational Performance and/or Systems Safety
  • Expertise in safety analysis for autonomous vehicles or similar industry
  • Experience within an operating Safety Management System
  • Understanding of System Theoretic Process Analysis (STPA) and its application
  • Familiarity with JIRA and JAMA

1,001-5,000 employees

Self-driving car service
Company Overview
Cruise's is building self-driving vehicles to improve life in our cities. The company makes autonomous, sustainable, self-driving EVs.
  • Flexible vacation
  • Paid holidays
  • Paid parental leave
  • Fertility & family expansion benefits
  • 401k matching program
  • Monthly social events
  • Community volunteering programs
  • Healthy meals & snacks for onsite employees
  • Quarterly offsites & working retreats
  • Monthly wellness stipend
  • Mental health support
  • Professional development programs
  • On-site gym in SF HQ
  • Commuter benefits for onsite employees
  • Medical, dental & vision coverage
Company Core Values
  • Stay safe
  • Stay focused
  • Own it
  • Seek truth
  • Work together
  • Be humble