About Cook Systems

Since 1990, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.

Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.

Help Desk Analyst

Memphis, TN (onsite 100%)

6 months or longer

The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the ALSAC organization. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.

Responsibilities:
Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
Collaborate with IT teams to troubleshoot and resolve escalated incidents.
Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
Manage all endpoint installations and configurations.
Assist in maintaining and updating inventory of computers and related peripherals.
Supports special projects and company initiatives.

REQUIREMENTS:
This position requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities to effectively support the ALSAC organization's IT infrastructure and end-users.
Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
Competence in supporting MacOS and Apple devices.
Thorough knowledge of current desktop computer operating systems, particularly Windows.
Ability to set up and configure computers and printers in a network environment.
Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
Excellent written and verbal communication skills.
Proficient in managing desktop computer systems, technical setups, business solution software, and desktop administrative applications.
Ability to process complex verbal and written instructions.
Exceptional customer service skills.

Qualifications:
Bachelor’s degree in computer science or a related field, industry certifications/training, or at least 3 years of experience in service desk support.
Must possess a valid driver's license
Mental - Requires a relatively high degree of concentration and attention intermittently to perform third-level problem resolution and network administration tasks approximately 30% of time; periods of mental effort and concertation followed by other aspects of job with lesser concentration and attention requirements.
Physical - Requires walking/standing approximately 50%, sitting approximately 50% and lifting to 50 lbs. approximately 25% of time. involves repetitive stooping, forward bending and crouching approximately 25% of the time.
Manual/Dexterity - Requires use of hands, arms and feet for occasional lifting; use of hands and arms to operate computers, printers, telephone, other general office equipment and to record written information; requires capability of operating an automobile.

Additional Details:

Workplace Setting: Onsite #LI-Onsite
Job Type: Contract
Seniority Level: Associate Level
Job Function: Information Technology

Benefits at Cook Systems

We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:

Medical coverage through Blue Cross Blue Shield, with two plan options
Dental and vision coverage
Life, critical illness, and accident insurance through Unum
Flexible Spending Account and Dependent Care FSA options through Navia
Health Gap Insurance through Sun Life
401(k) retirement plan through The Standard, with eligibility after six months

Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.

We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.